What are the responsibilities and job description for the Administrative Support Specialist position at Keter Environmental Services?
Who We Are
We are Waste Harmonics Keter, your partner in handling complex waste operations.
Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what’s needed to serve our customers well.
Who We’re Looking For:
The Administrative Support Specialist is responsible for providing operational and administrative support to the Customer Operations team supporting our REIT (Real Estate Investment Trust) customer portfolio. This role serves as a critical partner in ensuring customer requests, service documentation, account maintenance, and operational workflows are executed accurately and efficiently.
The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. This individual thrives on keeping processes moving, maintaining accurate records, and supporting both internal teams and external customers with professionalism and urgency.
What You’ll Be Doing:
- Provide administrative and operational support to the Customer Operations team servicing REIT customers
- Coordinate customer requests, service updates, and account maintenance activities across multiple internal systems
- Create, update, and maintain customer account records, service documentation, and operational files
- Monitor and track customer requests to ensure timely completion and resolution
- Assist with service implementation activities, including account setup, location onboarding, and documentation management
- Prepare reports, spreadsheets, and operational summaries to support customer and internal business needs
- Support contract administration, service agreements, and customer-specific documentation requirements
- Communicate with internal departments, vendors, and customers regarding service requests, account updates, and operational issues
- Maintain organized and audit-ready customer records and supporting documentation
- Assist with invoice research, service verification, and customer account inquiries as needed
- Track and follow up on open tasks, ensuring deadlines and service commitments are met
- Identify process improvement opportunities that enhance efficiency, accuracy, and customer satisfaction
- Support special projects and operational initiatives across the Customer Operations organization
What You’ll Bring to the Table:
- High school diploma required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred
- 2–4 years of administrative, customer support, operations coordination, or account support experience
- Strong organizational skills and exceptional attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and deadlines simultaneously
- Strong problem-solving and follow-through abilities
- Proficiency with Microsoft Office Suite, particularly Excel and Outlook
- Ability to work independently while collaborating effectively across teams
- Strong customer service mindset with a commitment to responsiveness and accuracy
- Comfortable working within multiple systems and operational workflows
Preferred Skills:
- Experience supporting multi-location customer accounts
- Experience within real estate, facilities management, waste management, logistics, or service-related industries
- Familiarity with CRM, ERP, or customer management platforms
- Experience managing documentation, service requests, and customer records in a high-volume environment
- Ability to analyze information and identify operational efficiencies
What’s Good to Know:
- This role supports a large portfolio of REIT customers and properties across multiple locations
- Fast-paced environment requiring strong organization, communication, and prioritization skills
- Frequent collaboration with Customer Operations, Relationship Management, Sales, Finance, and Operations teams
- Significant focus on administrative execution, customer support, and operational coordination