What are the responsibilities and job description for the Medical Practice Manager position at KETA Medical Center?
PRACTICE MANAGER – KETAMINE THERAPY
KETA Medical Center leads New York and New Jersey in providing safe and effective ketamine treatments to adults who are struggling with mood disorders. At our five offices located in Manhattan, Westchester and New Jersey, we offer intravenous ketamine and Spravato, an FDA-approved ketamine nasal spray.
We are currently seeking an experienced Practice Manager to join our team and oversee the effective and efficient functioning of all KETA Medical offices while maintaining a pleasant and supportive environment for our patients and staff. As a member of the KETA leadership team, you will be responsible for leading and managing our administrative staff and ensuring all operations run smoothly on a day to day basis. These responsibilities include overseeing and managing the medical and administrative staff schedule, overseeing various office processes, onboarding new clinicians and new staff members, overseeing the practice’s EMR and other software and systems, handling facilities, vendors and other matters, and other administrative tasks as required.
The successful candidate will demonstrate both the ability and desire to take ownership of the day-to-day functioning of our busy and rapidly growing practice, while leading a team and directly fulfilling a wide range of administrative tasks.
Responsibilities:
- Manage day-to-day clinic operations for all KETA offices, including staff management; facility and vendor management; and clinician, staff and patient scheduling.
- Ensure clean/positive/organized work environments every day in all offices
- Maintain a positive and productive work environment, including coaching others for performance, to ensure smooth processes and an exceptional patient experience
- Partner with KETA leadership to create, implement and improve operational initiatives and processes while ensuring that they are followed by all staff members
- Respond to and troubleshoot any day-to-day operational issues or patient concerns that arise, escalating to clinical and operational leadership colleagues as appropriate.
- Support patient engagement and retention activities on an ongoing basis, including assisting with special events and openings
- Onboard and train new clinicians and support staff members as needed
- Manage and coordinate new office set-ups, as needed
- Other duties as assigned
Qualifications:
- 5 years of high level administrative/personnel management experience, with a preference for experience leading and supervising staff and day-to-day operations in a medical office setting for a large multi-office practice.
- Exceptional leadership skills, including experience managing teams of administrative professionals in complex, fast moving environments.
- Strong ability to learn new systems, processes and subject matter quickly.
- Bachelor’s degree or higher.
- High level of proficiency with related technology, software systems and processes,, including medical records systems, and the ability to learn and train others on new systems as needed
- Exceptional organizational skills, communication skills (verbal and written), and emotional intelligence
- Excellent project management skills and attention to detail
- Strong business acumen and ability to use data to monitor progress and implement improvements
- Independent self-starter with a positive attitude, sense of urgency, and a commitment to providing exceptional customer service and patient care
- Demonstrated track record of personal accountability, professional integrity, and achieving or exceeding organizational goals as an individual and team leader
Compensation:
$150,000 - $175,000 base salary, bonus eligible. Health/dental/vision insurance, PTO, paid holidays, and a 401(k) plan with matching contributions are also offered.
Location:
On site, rotating among our offices in Manhattan, Brooklyn, New Rochelle, and Oradell, NJ.
Salary : $150,000 - $175,000
