Accounts Receivable Specialist

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.

The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable

technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance

with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new

ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The Accounts Receivable (AR) Payor Analyst plays a critical role in the healthcare revenue cycle by serving as a liaison between the organization and third-party payors. This position is responsible for proactively managing

outstanding receivables, resolving payor-related issues, and ensuring timely and accurate reimbursement for

healthcare services. This role will serve as the Subject Matter Expert (SME) in Third-Party Accounts Receivable (AR) Collections and is responsible for optimizing the collection of outstanding balances from third-party payors.

This role provides expert-level guidance, analysis, and support to AR teams, ensuring compliance with payor

requirements and maximizing reimbursement. The SME serves as a key resource for resolving complex payor

issues, improving workflows, and training staff on best practices.

ESSENTIAL DUTIES

• Monitor and manage assigned payor accounts to ensure timely follow-up and resolution of outstanding claims.

• Analyze payor trends and denial patterns to identify root causes and recommend process

improvements.

• Communicate effectively with insurance companies to resolve claim issues, including denials,

underpayments, and rejections.

• Coordinate capably with outsourcing partners to streamline processes, enhance efficiency, maintain

compliance, ensure quality control, cost-effectiveness, and timely delivery of services.

• Monitor payor responses and response timelines for adherence to contractual parameters.

• Collaborate with internal departments such as coding, billing, and patient access to ensure claims are submitted accurately and compliantly.

• Escalate unresolved payor issues to leadership with appropriate documentation and recommendations.

• Maintain detailed documentation of all payor interactions and claim resolution activities in the AR system.

• Maintain current knowledge of payor policies, contract terms, and regulatory changes affecting

reimbursement.

• Participate in payor meetings and contribute to contract negotiations by providing data-driven insights.

• Meet or exceed performance metrics related to AR aging, denial resolution, and cash collections.

• Serve as the primary expert on third-party payor collection processes, policies, and regulatory

requirements.

• Develop and implement strategies to reduce AR aging and improve collection rates from commercial, government, and managed care payors.

• Lead initiatives to streamline workflows, enhance system functionality, and improve staff productivity.

• Provide training, coaching, and mentorship to AR staff on payor-specific collection techniques and denial

resolution.

• Act as a liaison with payor representatives to resolve escalated issues and advocate for timely

reimbursement.

• Adhere to Pledge of Confidentiality

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.

• Integrity: Commitment, accountability, and dedication to the highest ethical standards.

• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.

• Action/Results: High energy, decisive planning, timely execution.

• Innovation: Generation of new ideas from original thinking.

• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present

of mind.

• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

• Demonstrates the understanding of timelines and deliverables, ability to accomplish goals, and the desire to execute and win.

• Proven ability to lead cross-functional initiatives and drive measurable improvements in AR performance.

• Strong analytical skills with proficiency in data analysis tools and reporting systems.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Ability to liaise with contracted service vendors, fostering productive partnerships, facilitating clear communication, issue resolution, and continuous performance improvement.

QUALIFICATIONS:

Education/Experience Required:

• Bachelor’s degree in healthcare administration, business, finance, or related field required; advanced degree or certification (e.g., CRCR, CHFP) preferred.

• Minimum of 5 years of experience in healthcare revenue cycle management, with a focus on third-party AR collections.

• Strong background in financial management.

• Demonstrated ability to lead projects.

• Knowledge of third-party Payor requirements, as well as government (Medicare and Medicaid) program regulations.

• A strong understanding of payor policies, denial management, and healthcare billing practices.

• Experience with electronic health records (EHR) and AR systems (e.g., Epic, Cerner, Meditech).

• Excellent communication, negotiation, and problem-solving skills.

• Proficiency in Microsoft Office Suite, especially Excel.

Preferred:

• 7 years of experience in healthcare revenue cycle management, with a focus on third-party AR collections.

Third Party Payor Analyst, RCM experience.

• Experience in DME and recurring rentals.

SUPERVISORY RESPONSIBILITIES:

• None

WORK ENVIRONMENT

• Fast-paced, remote home office.

• Extended hours when required.

• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug

Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a

condition of employment post-offer.

PHYSICAL DEMANDS

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage.

• Frequent stationary position, often standing or sitting for prolonged periods of time.

• Frequent computer use.

• Frequent phone and other business machine use.

• Occasional lifting required, up to 20 pounds.

TRAVEL

• Occasional travel, domestic and international, may be required, up to 25%.