What are the responsibilities and job description for the Customer Service Representative I (Intern) position at Kershaw?
Essential Job Duties
Experience:
- Monitor accuracy of receipts against purchase orders
- Assist in resolving invoicing issues and any critical issues that may arise with customers or suppliers
- General working knowledge of D365 skills for account set up
- Works closely with a cross-functional team that includes Operations, Engineering, Purchasing, Accounting, and Logistics/Materials team serving as a liaison with internal and external customers to ensure tracking, reporting, and expected product delivery is in accordance to Operations and business goals
- Ensure warranty standards terms and conditions, and special terms/conditions of sale used on quotations are in compliance; and understand, ISO 9001 and Association of American Railroads (AAR) standards.
- Develop metrics to track sales, analyze financial impact of sales changes, targets and annual sales volume;
- Coordinates, handles, and follow-up with customer inquiries, process purchase orders, provide quotes, guarantee returns, understand pricing cost by product and promote selling prices that maximize profits
- Responsible for reporting all sales activities to assigned customers to track sales to sales target, customer purchasing activity, customer growth potential, customer contracts, record keeping and follow-up on observations and escalate matters as appropriate
- Support continuous improvement efforts to enhance customer satisfaction and operational excellence
- Leadership: Ability to engage a diverse team of people, provide clear instructions, team player, possess excellent organizational skills, excellent cross-functional collaboration skills, and high attention to detail.
- Passion: Demonstrate genuine passion about organizational development and building relationships.
- Customer Focus: Understand who your customer is and their needs. Possess the ability to manage multiple priorities in a fast-paced work environment and utilize time management
- Vision and Purpose: Believe in the vision for the organization and enable others to individually believe the vision
- Communication: Excellent communication skills, both written and verbal communication. Strong analytical and problem-solving skills
- Technology: Demonstrated proficiency using MS Office Suite (Excel, PowerPoint, Word, and Outlook)
- 1-2 years data entry experience, experience with customer support in person or by phone, possess the ability to multi-task, prioritize, and strong attention to detail and accuracy
- 1-2 years working with D365
- Education: High School Diploma or GED required; Associate degree or Bachelor degree preferred
- Multiple health plan options through Blue Cross Blue Shield of Illinois,
- Health Savings Account (with company match) or Flexible Spending Accounts, depending on selected health care plan,
- Two Dental plan options through Blue Cross Blue Shield of Illinois,
- Vision plan through VSP,
- Paid-time Off (vacation and 11 paid holidays),
- 401k plan with company match,
- Life/AD&D insurances (both company-paid and additional voluntary options),
- Sick leave, Short-term Disability and Long-term Disability plans (company-paid),
- Employee Assistance Program (EAP, company-paid),
- Three Aflac plans
- Pet insurance plans
- Legal insurance
- Identity & Fraud Protection Plan