Surgery Front Desk/Registrar Receptionist-PSA

Full-Time Receptionist Position for Busy Multi-Specialist Clinic, located in Burlington, NC.

Job Description: Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.

We are currently seeking patient-focused individual for a Surgery Front Desk/Registrar Receptionist - Patient Service Associate position in our Surgery Department. This position would be located at our Burlington Kernodle Clinic location. All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population. Experience preferred but not required. EPIC experience a plus but not required. Schedule would be Monday thru Friday, 8:00 – 5:00 p.m.

Job Type: Full-time

• Back-up, receive, review and process incoming and outgoing referrals
• Ensure referrals include appropriate clerical documentation, lab results, imaging and provider notes
• Prioritize referrals based on urgency and provider guidelines
• Enter and track referrals in the electronic medical record
• Contact patients to schedule consultations and follow up appointments
• Provide patients with appointment instructions, preparation guidelines and necessary documentation
• Make sure patients are seen at the correct follow-up times
• Record patient information in the medical record regarding patient messages and documenting phone calls
• Answering on average 70 phone incoming and outgoing calls
• Frontline of communication and first patient contact