What are the responsibilities and job description for the Front Desk Receptionist Join Our Team position at Caring Hands Home Health, Inc?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- 401(k)
- Opportunity for advancement
- Training & development
Location: Greensboro, NC
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position: Full-Time
Compensation: Competitive pay with weekly pay and same-day pay options
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position: Full-Time
Compensation: Competitive pay with weekly pay and same-day pay options
About the Position
Caring Hands Home Health is seeking an organized, dependable, and professional Front Desk Coordinator to manage the daily flow of our front office.
This position serves as the central point of contact for caregivers, clients, applicants, visitors, and office staff. The Front Desk Coordinator is responsible for keeping front-office operations organized, ensuring calls and visitors are directed appropriately, assisting employees with routine needs, and providing administrative support across departments.
We are looking for someone who can take ownership of the front desk, communicate effectively, manage multiple priorities, and maintain a welcoming and professional environment throughout the day.
Key Responsibilities
Front Office Coordination
- Manage the daily operations and organization of the front desk and reception area.
- Greet and assist caregivers, clients, applicants, visitors, and vendors.
- Ensure visitors and employees are connected with the appropriate department or team member.
- Maintain a professional, welcoming, and organized front-office environment.
- Monitor front-office activity and communicate important information to appropriate staff.
Phone & Communication Management
- Answer and route incoming calls using a multiline phone system.
- Take accurate and detailed messages and ensure timely delivery.
- Assist callers with general questions and direct HR, Scheduling, Payroll, and client-related concerns appropriately.
- Monitor general front-office communications and respond or route inquiries as needed.
Caregiver & Employee Support
- Assist caregivers with basic Paylocity access, password resets, and locating pay stubs.
- Direct payroll, scheduling, HR, and benefits questions to the appropriate department.
- Assist employees who visit the office with general questions and documentation needs.
- Maintain professionalism when handling employee concerns or sensitive information.
Applicant & New Hire Support
- Welcome applicants arriving for interviews, walk-in hiring events, orientation, and training.
- Assist applicants with basic application and onboarding questions.
- Notify HR or Talent Acquisition when scheduled candidates arrive.
- Help ensure orientation and hiring materials are prepared and organized as needed.
Administrative & Document Support
- Scan, copy, fax, upload, organize, and file documents.
- Assist with data entry and maintaining accurate office records.
- Receive, sort, and distribute incoming mail, packages, and documents.
- Maintain confidentiality when handling employee, caregiver, applicant, and client information.
- Assist departments with general administrative projects as assigned.
Office Coordination
- Monitor office supply levels and coordinate replenishment as needed.
- Help maintain shared office spaces and ensure the front office remains presentable.
- Assist with employee engagement activities, meetings, orientations, and office events.
- Coordinate routine front-office needs to help daily operations run efficiently.
- Provide administrative support to HR, Scheduling, Payroll, and other departments as needed.
What We're Looking For
Required Qualifications:
- High school diploma or equivalent.
- At least 2–3 years of administrative, front desk, office coordination, or customer service experience.
- Strong verbal and written communication skills.
- Excellent customer-service and interpersonal skills.
- Ability to manage a high volume of calls, visitors, and competing priorities.
- Strong organizational and time-management skills.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Comfortable learning and working with multiple computer systems.
- Strong attention to detail and follow-through.
- Dependable attendance and punctuality.
- Ability to handle confidential and sensitive information appropriately.
Preferred Qualifications:
- Previous healthcare, home care, or medical office experience.
- Experience with multiline phone systems.
- Experience with Paylocity or similar HR/payroll software.
- Experience supporting multiple departments in a fast-paced office.
- CNA/PCA experience or knowledge of the home care industry is a plus but not required.
What We Offer
- Medical, Dental, and Vision Insurance
- Short-Term Disability, Accident, Cancer, and Critical Illness Coverage
- Life Insurance
- 401(k) with Employer Match
- Paid Time Off (PTO)
- Holiday Pay
- Weekly Pay
- Same-Day Pay Options
- Professional growth opportunities
Why Join Caring Hands Home Health?
The Front Desk Coordinator is an important part of keeping our office connected and organized. This position is more than answering phones—it requires someone who can take ownership of the front desk, coordinate daily administrative needs, support employees and visitors, and help keep information flowing between departments.
If you are organized, approachable, dependable, and enjoy being the person who helps keep everything moving, we would love to hear from you.
Apply today and become an important part of the Caring Hands Home Health team!
Caring Hands Home Health, Inc. is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to any characteristic protected by applicable federal, state, or local law.
Caring Hands Home Health, Inc. is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to any characteristic protected by applicable federal, state, or local law.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.