What are the responsibilities and job description for the Host/Hostess position at Kerbey Lane Cafe?
Job Title: Host/Hostess
Department: Operations
Reports to: Managing Partner, Store Leader on Duty
Position Summary: Warm, friendly, greets guests at the door as soon as they arrive. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.
Primary duties and responsibilities include, but are not limited to, the following:
• Promotes a welcoming environment for every guest.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed our guest’s expectations.
• Greets and seats guests, presents clean menus to guests, informs them of a special.
• Take names on a waiting list, quotes guests accurate wait times, and organize a fair seating rotation.
• Observes tables and keeps track of clean, dirty, or occupied tables.
• Cleans, organizes, and stocks menus at host area.
• Maintains restroom cleanliness throughout the shift.
• Answers phone calls and answers questions concerning the menu and restaurant.
• Assists with the duties of servers or bussers as appropriate; pre-bussing tables, refilling coffee, or rolling silverware.
• Maintain specific side-work and ensure total cleanliness and smooth operation of the restaurant.
• Follow Store Leader’s instructions and suggestions regarding tasks related to your role.
• Communicates with bussers, servers, and Store Leaders and assists in an entire team effort
• All other duties as directed, including having fun with our guests and your co-workers.
Essential Physical Requirements:
• Walks and stands during the entire shift.
• Reaches, bends, carries, and wipes.
• Carries highchairs, boosters, and slings when requested by table.
• Verbally communicate with guests and people on the phone.
Knowledge and Skills
• Food Handler Certified by State of Texas and the city where the restaurant is located.