What are the responsibilities and job description for the Parking Enforcement Driver (Route 128 Garage - Westwood) position at Keolis Commuter Services?
Driven by Purpose. Powered by People.
At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.
Parking Enforcement Driver
Parking Enforcement Drivers operate license plate recognition vehicles to support enforcement of MBTA parking policies at parking lots and garages across Massachusetts.
Location: Route 128 Garage, Westwood, MA
Schedule: 3:00pm-11:00pm, Wednesday through Sunday (Full-Time)
Knowledge and Experience:
- Must have held a valid Driver’s License for at least 2 years
- Experience with using standard IT systems (Word, Excel, Teams etc)
- Previous experience in a customer service role would be desirable
- Previous experience of working in a role involving vehicle driving would be helpful
Skills:
- Be able to read, write and verbally communicate in English
- Sit for long periods
- Currently holds a valid Driver’s License in state of residency
- Strong sense of customer service
- Driving record must meet company standards
- Ability to create relationships with customers
- Time management & problem-solving skills
- Ability to report parking violations, maintenance issues etc via company reporting tools
Key Accountabilities:
- Complete allocated vehicle route between parking lots safely within allowed times
- Complete checks of parking lots in allocated time using vehicle cameras and manually report violations of the accessible, bike, or shared space policies etc.
- Report any maintenance issues using reporting system for follow up
- Assist with parking payment issues, concerns or technical difficulties when encountered at parking lots
- Assist with additional customer service and parking management duties as directed by supervisor
- Keep vehicle fueled and in a presentable condition
About Us:
At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!
Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.
We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.
At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.
Benefits Package Highlights:
- Generous Medical & Rx plan
- Dental & Vision Plan
- Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
- Fidelity 401K Program
- Flexible Spending Accounts
- Transit and Parking Reimbursement Benefits
- Employee Assistance Program
- Company Sponsored Life & Accidental Death and Dismemberment Benefits
- Education Assistance
- Short- & Long-term Disability Benefits
- Voluntary Benefits Plan options including
- Supplemental health plans for accidents, critical illness, hospital stays
- Pet, Home, Auto insurance
Additional Statements:
Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the well-being of our employees, customers and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
ADA Reasonable Accommodation: Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
#INDHP
Experience
Required- 2 year(s): At least two years of experience as a licensed driver with no record of infractions.
Education
Required- High School or better
Licenses & Certifications
Required- Drivers License
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
