Crew Dispatcher (Extra Board)

Driven by Purpose. Powered by People.

At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance.  To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

Crew Dispatcher (Extra Board):

Rate of pay: This is a unionized position. The pay rates are non-negotiable. The starting pay rate for this position is $29.13

The Crew Dispatcher (Extra Board) calls crews for MBTA Commuter Operations to ensure that Train and Engine crew staffing requirements are met in a prompt and economical manner in accordance with procedures and instructions.

There is no set schedule. This position will require you to work a minimum of 5 days a week on-site when called in with as little as 2-3 hours notice. The shifts will vary between mornings, evenings, and overnights and will differ each day. 

Knowledge and Skills:

• Must have high school diploma or equivalent.
• Ability to prioritize and multi-task in a high-pressure office setting.
• Must have intermediate skills in Microsoft Office, specifically Excel and Word.
• Must be able to communicate successfully with a variety of disciplines and levels, both internal and external staff.
• Must have the ability to establish and maintain effective working relationships with supervisors, co-workers and vendors.
• Must possess strong oral and written communication skills.
• Must have strong interpersonal skills.

Experience:

• Must have 5 years’ successful work history in a professional environment. Strongly prefer at least 1-3 years of dispatching experience. 
• Experience working in a unionized environment. 
• Satisfactory prior work history.

Key Accountabilities:

• Work in a 24/7/365 environment. The shifts will vary between mornings, evenings, and overnights and will differ each day.
• Maintain records related to the use of crews on software and paper.
• Make approximately 75-150 phone calls a day to dispatch crews across the network.
• Follow FRA regulations to properly identify crew availability.
• Comply with all related safety rules and procedures and report all hazards as required.
• Attend and participate in all assigned training, specifically safety and security related.
• Other duties as required.

About Us:

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community. 

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

Benefits Package Highlights:  

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits - a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Additional Statements 

Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the well-being of our employees, customers and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

ADA Reasonable Accommodation:  Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.

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