Manager, Service Development & Workforce Planning - BRTA

Salary Range: $73k - $80k (commensurate with experience)

Knowledge and Experience:

• Must be over 21 years of age.
• High School Diploma or equivalent.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Ability to work flexible schedules that may include nights, weekends, and holidays.
• Ability to work in a union environment.
• Knowledge of the Berkshires, Lennox, or Pittsfield Mass area is a plus.
• Knowledge of transit scheduling software platforms (i.e Trapeze FX, Blockbuster, Optibus, Hastus)
• Computer literate.
• Well versed on Microsoft Office 365 applications (i.e. Outlook, Excel, Word, PowerPoint)
• Minimum three (3) years of transit industry experience.

Skills:

• High level of attention to detail.
• Effective communication skills, both written and oral.
• Strong organizational planning skills.
• Strong practical skills.
• Strong analysis and problem-solving skills.
• Basic math skills.

Key Accountabilities:

Service Planning and Scheduling

• Optimizes the transit system, analyzes route performance data, ridership data and trends, makes punitive route and schedule adjustments as necessary in accordance with service change schedules.
• Works closely with BRTA Marketing and Ambassador Staff to prepare service change outreach information, pop-ups, and onboard materials.
• Prepares Title VI analysis and information related to service changes.
• Re-designs system routes, spearheads route studies and network re-designs in collaboration with BRTA.
• Serves as the Project Manager for BRTA Community Shuttle/ Microtransit implementations.
• Collaborates with BRTA Marketing for route schedule, maps and website updates related to passenger facing service collateral.
• Prepares long term service detours, works in collaboration with Dispatch and Operations Teams.

Workforce Scheduling/ Rostering/ Absenteeism Management

• Responsible for ensuring daily schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with BRTA and Keolis policies and procedures.
• Reviews payroll to revenue hours, daily overtime hours against the shift bid to ensure efficient maximization of resources. Adjusts as required based on data trends and prepare for permanent improvements with the next scheduled shift bid.
• Ensures appropriate management of Bus Operator time off requests, approves or denies based on daily allotment in accordance with the CBA and ensures replacement coverage.
• Prepares the daily markup for the following service day and up to 3 days ahead.

• Communicates regularly with the Managers of Operations and Supervision Team regarding challenges, discrepancies, or improvements that could benefit the team.
• Attend scheduling committee meetings, acts on feedback received that is valid for improvements.
• Meets with the Training Department daily to identify the needs for Instructor resources and re-training requirements.
• Tracks all Bus Operator Absenteeism and prepares corrective action to be issued through respective Managers of Operations.
• Prepares service run cuts/ bids working in collaboration with department heads and the union.
• Ensures Dispatch Control System is functioning and is being consistently updated.

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job.  Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. 

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

#INDHP