Bus Operator - Tri Delta Transit

Job Details

Description

Bus Operator - Tri Delta Transit

Hourly Wage: $25.35 – $36.81 (based on the Collective Bargaining Agreement and years of service)

Role Purpose

Our Operators serve as true ambassadors being the daily face representing Keolis and Tri Delta Transit throughout the community, ensuring our riders are receiving a safe, courteous, and on-time service while riding fixed route, paratransit, microtransit or non-emergency medical transportation (NEMT) .

Knowledge And Experience

• Must be minimum 21 years of age
• 3 years verifiable valid California Class B Commercial Drivers license (CDL) with air brake and Passenger "P" Endorsement
• Must have a current Verification of Transit Training certificate
• Successful completion of Keolis provided Customer Service Training
• Must have clean driving record – DMV printout required for the last 10 years
• Must have stable work history
• First Aid Certification (Provided by the Company) is required for employees operating the Non-Emergency Medical Transportation (NEMT) service
  
  

Skills

• Excellent customer service skills
• Positive attitude and enjoy working with the general public
• Attention to detail
• Excellent communication skills
• Exceptional judgement
• Fast learner
• Able to follow directions
• Time management skills
• Must be able to correctly use all electronic technology after training has been provided
  
  

Key Accountabilities

Operations

• Operators shall complete pre-trip vehicle inspection checks to ensure all equipment, including the wheelchair lift, is operational and safe prior to entering revenue service. This includes relief pre-trip vehicle inspections when a driver is relieving another driver for a scheduled end of shift.
• Operators shall complete a post-trip vehicle inspection upon completion of the service day. Operators will check for lost and found items, all windows and hatches closed, cut seats, graffiti or other acts of vandalism, and damages to vehicle interior or exterior not previously noted on the vehicle damage report. Lost and found items must be turned in to dispatch.
• Operators shall, upon request by Eastern Contra Costa Transit Authority (ECCTA), distribute notices to passengers, participate in special passenger counts, and assist in monitoring and supervision of ECCTA operations.
• Operators will be required to honor special passes as directed by ECCTA. Operators will not handle cash or make change but will ensure cash is correctly inserted into fareboxes, and issue credit tickets when applicable.
• Operators will record accurate ridership counts by passenger category on GFI Fareboxes or other counting devices provided on the buses.
• Operators are required to log into their Mobile Data Terminals (MDTs), Clipper units, and fareboxes using accurate route and run information at the start of each shift.
• Operators must verify the accuracy of the headsign at each route terminus. Any malfunctioning or incorrect headsigns must be reported to maintenance in writing as soon as possible.
• Operators shall refer to the MDT at all times during service to maintain accurate adherence to the scheduled route time and trip manifest.
• Operators must wear uniforms at all times while in service and must display a clean and professional appearance.
• Operators are responsible for keeping the vehicle clean and sanitary during their shift.
  
  

Customer Service

• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, etc..
  
  

Safety

• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours
• Awareness of ADA Policies and Procedures
• Understanding of ADA Compliance
• Proper operation of all wheelchair lifts, for each bus model
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
• Comply with the rules, laws and regulations relating to road safety
• Report any situation posing a risk to road safety to supervisor
• Promote road safety when driving a vehicle
  
  

Physical Demand And Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently work inside and outside vehicles and might get exposed to extreme, hot and/or cold, weather.
• May sit for over 8 hours per day, may operate a vehicle for over 8 hours per day.
• May walk, twist, squat, bend, push, lift, pull, and climb stairs while performing duties.
• May be exposed to fumes and loud noise associated with transit vehicles and facilities.
• May walk on uneven surfaces, while assisting passengers.
  
  

Additional Statements

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.