Manager on Duty

Knowledge and Experience

• High School diploma, or GED required 
• 3 years experience in public transit
• 3 years transit driving experience
• 3  years experience in a supervisory/management role 
• Excellent written and verbal communication skills 
• Class B or higher Commercial Driver's License (with Passenger endorsement. and air brake endorsement) required 
• Computer proficiency required (Microsoft Suites – Word, Excel, PowerPoint) 
• Must be able to read a map and possess knowledge of the service areas 
• Must be able to work flexible day and night hours including split shifts, weekends and holidays
• Must be able to pass and maintain a DOT physical examination, background check and drug test and obtain airport full Security Identification Display Areas (SIDA) badge with ramp and customs approvals 

Core Competencies/Responsibilities 

• Responsible for leading operations and serve as point of contact with client during their shift periods. 
• Contact with traveling passengers and airport employees with complaints or suggestions 
• Perform complaint investigations in coordination with Customer Service/Quality Assurance Department 
• Assist the Safety Department (Road/Safety Supervisor) with accident Investigations during their respective shifts 
• Coordinate with Operations Manager and Safety Manager for Safety meetings and distributing safety information 
• Coordinate Special Moves for BCAD 
• Responsible for quality control in all operations areas 
• Responsible for disciplinary actions 
• Respond to service complaints, escalate as necessary 
• Ability to improvise in any situation 
• Customer Service Skill 
• Proficiency in Microsoft Office 
• Generate reports specifically in Excel
• Other duties as assigned 

Additional Statements: 

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws. 
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants. 
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP