What are the responsibilities and job description for the Help Desk Support position at Kenworth Sales?
Are you ready to join an industry leader with a strong foundation of success? After 80 years of operation, Kenworth Sales Company’s commitment to excellence in every aspect of our business is stronger than ever. We have achieved PremierCare Gold certification for all our service locations. Our TRP parts stores are also nationally recognized for outstanding Customer service. Join a team that is recognized for being a world-class dealer of The World’s Best trucks! Kenworth Sales Co. is looking for a Help Desk Support to join our Salt Lake City, UT team.
Duties And Responsibilities
This position will require some travel to configure and install new systems and appliances, perform on site troubleshooting and repair. Individual must be available to respond to an on-call rotation as assigned, including evenings and weekends. Work hours for this position will vary due to scheduled maintenance windows and response to service outages.
Benefits
About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.
An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
- Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
Duties And Responsibilities
- Resolve 2nd Level computer issues for the corporate office and remote branches.
- Provide 2nd Level support to the Help Desk Tier 1 staff and support Information System management with technical requests.
- Monitor, troubleshoot, and support Windows Servers, desktop/laptop/tablet/thin-client PCs, local and wide area networks, data storage systems, Active Directory, and .NET business applications.
- Configure new systems for locations within the district.
- Troubleshoot and resolve printing issues (HP, Ricoh, Sharp, Konica Minolta).
- Repair laptops, desktops, tablets, and phones.
- Answer phones and log tickets while help desk staff is out of the office.
- Experience with a ticket management process.
- Understanding of network and application protocols (IPv4, TCP/IP, DNS, DHCP, VLANs, VPN, NAT, IPsec VPN, OpenVPN).
- Experience with troubleshooting network and voice issues.
- Communicate effectively in tickets, emails, to customers, management, and peers.
- Multi-task, prioritize, and adapt to changing priorities.
- Be punctual and reliable.
- Have good interpersonal skills for working in a team environment.
- Have good time management skills. Deliver a good quantity/quality of work.
- Able to safely lift and move a minimum of fifty (50) pounds.
- Other duties as assigned.
- Minimum of 2-3 years of experience in a Technical Support Technician role.
- Associate’s degree in a Computer Related Field is preferred; Technology certifications are a plus.
- Excellent Hardware and Software troubleshooting skills.
- Experience installing and supporting Microsoft and Linux server and desktop technologies.
- Windows Client and Server operating systems (11, 2019 ).
- Network LAN switching and WAN routing devices (HP, Cisco, Peplink, Meraki).
- RingCentral, or other VOIP administration and support.
- Meraki, Ubiquiti, or other wireless networking administration and support.
- Experience with VMware ESX or ESXi.
- Experience with Fujitsu Scanners is a plus.
- Customer service oriented.
- Must work well in a team and independently.
- Must be a self-starter.
This position will require some travel to configure and install new systems and appliances, perform on site troubleshooting and repair. Individual must be available to respond to an on-call rotation as assigned, including evenings and weekends. Work hours for this position will vary due to scheduled maintenance windows and response to service outages.
Benefits
- Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
- Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
- History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
- Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.
An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.