Food & Beverage Senior Supervisor - Ages 18+ (1+ years of experience)

This position is part of our Extended Season, requiring availability from early May through the first week of January 2027. Applicants must be able to commit to working during this entire time frame.

Recommended age of 18 years or older.

Job Description

This position is responsible for ensuring the efficient operation of respective area of responsibility in compliance with health code, safety, and HFE operations standards.

Responsibilities:

• Assist Area Managers in providing creative leadership in the development, implementation, and monitoring of assigned foods locations, host advocacy, and development.
• Lead, mentor, engage, and develop teams to maximize their contributions, including assessing, coaching, and managing performance.
• Assist in the successful and profitable operation of multiple assigned locations, including revenue driving and expense management by maintaining location budgeted inventory, labor, and operating expenses.
• Operate locations with efficient use of labor and resources, addressing any issues immediately.
• Ensure Supervisors delegate and properly document breaks.
• Maintain adequate staffing per outlined staffing standards.
• Follow and enforce safe food handling protocols throughout the flow of food.
• Follow up on completion of daily stand inspection sheets.
• Ensure location cleanliness exceeds health inspection standards with an “A” rating.
• Ensure locations meet or exceed established Steritech goal.
• Ensure hosts apply suggestive selling, upselling, and merchandising techniques.
• Maintain departmental equipment in proper working condition (radios, clipboards, etc.).
• Ensure accurate and timely submission of department paperwork.
• Work directly with Supervisors to monitor guest satisfaction through efficiency and guest interaction.
• All leadership positions must always follow and enforce all park policies. This includes immediately correcting hosts when necessary (e.g., uniform shirt untucked, unauthorized cell phone use, slouching at work positions, etc.).
• Maintain uniform and grooming standards and always carry necessary equipment.
• Conduct weekly inventory.
• Conduct disciplinary and corrective action as necessary.
• Delegate tasks to leadership and ensure completion.
• Ensure stands are opened and closed at correct times while also completing tasks in respective SOPs.
• Positive attitude with the ability to communicate professionally and courteously with hosts and guests.
• Effective decision-making abilities.
• Ability to work alongside hosts to ensure quality of performance.
• Ability to maintain a high standard of safety, guest service, and cleanliness, and hold hosts accountable.
• Ability to live by HFE’s Leading with Love leadership expectation.
• Ability to perform all responsibilities outlined in supervisor job description.
• Additional responsibilities as assigned.

Requirements

• Minimum of 17 years old. Preferred minimum of 18 years old.
• Completion of department required training.
• Completion of TIPS training (if applicable).
• Experience in amusement park operations, revenue management preferred.
• Flexible availability, with the ability to work up to 40 hours per week including days, evenings, weekends, holidays and after school.
• Ability to participate in all training sessions.
• Working knowledge of all departmental and park-wide policies.
• Completion of Food Services "Train the Trainer" course and all necessary leadership training.