What are the responsibilities and job description for the Customer Service Rep HME position at Kent Hospital?
Job Summary
Responsible for receiving incoming phone calls from clients and processing orders for delivery for home health care equipment.
Duties & Responsibilities
Prepare delivery invoices from phone orders for medical equipment from the home health care department, VNA’s and other health care professionals. Organize completed delivery invoices for filing and reference.
Advise customers and make recommendations during course of sale and instruction of medical equipment. Clean and prepare equipment for customer pickup.
Maintain and order supplies as necessary to perform job.
Performs all other related duties as assigned.
Requirements
A High School diploma and a minimum of one year’s job related experience or equivalent is required.
About Us
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
EEO Statements
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Responsible for receiving incoming phone calls from clients and processing orders for delivery for home health care equipment.
Duties & Responsibilities
Prepare delivery invoices from phone orders for medical equipment from the home health care department, VNA’s and other health care professionals. Organize completed delivery invoices for filing and reference.
Advise customers and make recommendations during course of sale and instruction of medical equipment. Clean and prepare equipment for customer pickup.
Maintain and order supplies as necessary to perform job.
Performs all other related duties as assigned.
Requirements
A High School diploma and a minimum of one year’s job related experience or equivalent is required.
About Us
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
EEO Statements
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.