Resident Manager

About Us:

The Kent is a collection of elegantly appointed condominium residences on the Upper East Side. The art deco-inspired design by award-winning architects Beyer Blinder Belle and acclaimed interior designer Alexandra Champalimaud is crafted with oversized windows, high ceilings, gracious floor plans, and the finest finishes. Take your career to the next level by joining our team! The Kent is professionally managed by Extell Management Services Inc.

Extell Management Services, Inc. is a sophisticated and intuitive management team that reinforces the commitment to maintain the quality of each Extell property. Its portfolio includes New York’s most recognized high-end condominium, rental, and commercial addresses developed by Extell Development Company. Founded and headed by Gary Barnett, Extell Development Company is a nationally acclaimed real estate developer of residential, office, retail, and hospitality properties operating primarily in Manhattan and other premier cities across the nation. Experiencing outstanding growth since its founding in 1989, the company’s growing portfolio exceeds twenty-five million square feet.

To learn more, visit https://extell.com/portfolio/the-kent and https://extell.com/.

Summary of Responsibilities:

The Resident Manager is a supervisory position and the person selected will act as the liaison between the residents of The Kent and Extell Management Services Inc. The Resident Manager shall exercise effective judgment and decision making in the oversight of the daily operations of the building. Daily operations include repairs and maintenance of the property’s equipment; property cleanliness and maintenance; proper planning for any emergency situations to include the monitoring and maintenance of the security, alarm, fire suppression and related systems; coordination with the building retail regarding the repair and maintenance of shared systems and equipment; and the management of satisfactory work performed by vendors and contractors. This position performs regular walkthroughs of the property to identify and address any issues, manages the amenity spaces, orders and distributes supplies, and oversees the coordination of move-ins/outs. The Resident Manager supervises and directs building staff, ensures compliance with company, 32BJ and building policies and procedure and oversees staff training, staff scheduling, and other related payroll and human resources responsibilities. The Resident Manager will also be responsible for assisting management in the drafting, finalizing, and monitoring of the annual building budget.

The Resident Manager is required to live on-site, remain available 24 x 7 in case of emergencies, and available to independently resolve any resident or staff-related issues with Extell Management Services and Human Resources.

Summary of Requirements:

Ideal candidates for the Resident Manager position will possess the following:

• Strong verbal and written communication skills.
• Effective ability to ensure compliance with all company policies and procedures, the Equal Employment Opportunity, Fair Housing and Human Rights statutes, and 32BJ Union Guidelines.
• High school diploma or GED and a vocational/technical background.
• A minimum of 5 years working with electrical, mechanical, plumbing equipment and systems.
• Luxury hotel or residential background.
• Demonstrated ability to manage multiple and complex operational matters daily.
• Facilities and operations experience with solid knowledge of building systems.
• Prior experience with BMS (Building Management Systems, BuildingLink, and Yardi) is strongly preferred.
• Working knowledge of painting and finishing work.
• Strong background in working with fire, life, health, and safety systems.
• Effective judgement and decision-making.
• A working knowledge of computer programs such as Microsoft Office, Windows, Yardi etc.
• Effective supervisory skills with 5 years’ experience managing luxury building staff.

Compensation & Benefits:

The Kent offers competitive pay and benefits to include:

Annualized Base Salary: $125-175k.

Comprehensive benefits package to include health insurance, retirement, and time off benefits!

Equal Opportunity Employer