Resident Service Technician (Robotic Forklifts / AGVs)

Resident Service Technician (Robotic Forklifts / AGVs) — Ohio (On-site)

We’re hiring a Resident Service Technician based in Ohio to support after-sales maintenance operations for robotic forklift/AGV systems installed at customer sites across the Americas region.

This is a customer-facing, hands-on role where you’ll own reliability, performance, and maintenance of advanced autonomous material handling equipment—working directly with on-site teams and acting as a key link between the customer and the engineering/service organisation.

What you’ll be doing

• Maintain and repair a fleet of robotic forklifts at a primary customer site (up to 10% travel to secondary sites)
• Troubleshoot and repair robotic lift truck equipment including lasers, sensors, and communication systems
• Perform preventive maintenance (lubrication, cleaning, replacement of worn parts)
• Document action plans, interventions, and final resolutions for support services
• Calibrate robotic AGVs to ensure optimal performance
• Conduct routine inspections, testing, and quality checks
• Perform robot retrofits and hardware upgrades
• Support installation phases and project ramp-up
• Provide on-the-job training to customer users when required
• Test new hardware and support continuous improvement initiatives

What we’re looking for (must-haves)

• 3–5 years of mechanical experience in automotive, aviation, or forklift maintenance
• Solid knowledge of hydraulics, electrical, and charging systems
• Ability to read and understand electrical schematics
• Strong communication skills and a customer-oriented mindset
• Valid driver’s license and ability to obtain a passport
• High school diploma (Associate’s degree preferred)
• Ability to pass a background check

Nice to have

• Electrical forklift experience (strong plus)
• Certified Forklift Technician (CFT)
• Spanish or French language skills