Guest Services Associate

JOB TITLE

Guest Services Associate

REPORTS TO: General Manager or Guest Services Manager
SUPERVISES: Housekeepers
COMPENSATION: $18/hour
HOURS PER WEEK: Varies – Full and/or Part Time
DAYS REQUIRED: Weekdays, Weekends, Holidays

SUMMARY DESCRIPTION:

Supports the property General Manager or Guest Services Manager to coordinate, manage, and direct the day- to-day operation of the inn.

DUTIES & RESPONSIBILITIES:

• Supporting the General Manager or Guest Services Manager to run the day to day inn operations
• Communicating with guests, fielding requests, managing reservations, managing the check-in / check out process, coordinating guest experiences, following up with guests after departure
• Learning and utilizing computer systems, including Front Desk booking software, Upserve POS system, and Mindbody appointment software
• Directly supervising housekeepers; maintaining the inn’s physical appearance both inside and outside
• Developing positive working relationships with owners, directors, and co-workers
• Managing costs & expenses
• Assisting as needed with breakfast program for guests, including set up, light preparation, and breakdown
• Ensuring compliance with all company safety protocols, including those specific to Covid-19

QUALIFICATIONS:

• A hospitality / customer service mindset
• High school degree or equivalent
• Previous hospitality / guest services experience preferred

● Must be flexible and able to work weekends, holidays, and early mornings

• Strong computer skills
• Excellent communication skills, both written and verbal, including phone etiquette
• Attention to detail as well as problem solving, organizational, and prioritization skills
• Positive attitude, friendly, and customer service skills
• Strong teamwork & leadership skills
• Must be able to multi-task

WORKING CONDITIONS:

• Mostly indoors
• May need to travel between buildings year-round
• Some outside work may be required

PHYSICAL REQUIREMENTS:

• This position can be physically demanding – Standing, stooping, sitting. Walking up and down stairs may be required. Must be able to lift 50lbs. This is not a “sitting behind a desk” role – it involves constant activity and interaction with guests and other co-workers

About Foster Supply Hospitality

Foster Supply Hospitality is a dynamic, mission-based restaurant and hospitality group operating in and around the Catskill Mountain region. We build soulful and thoughtful hotels in unexpected places that honor their past and are also keenly attuned to what today’s world and guest desires. Hospitality is part of our region’s history and we believe it is part of our way forward.

We believe in genuinely warm greetings, handwritten notes, freshly baked cookies delivered to you in front of a real wood fireplace, tractor parades, nap timers, farm tours and easy & fun local directed activities. We believe in gathering around a table for a good meal with good company.

The teams at our properties include dedicated, talented, hard-working individuals of all kinds – from management to chefs to innkeepers and restaurant staff. Our people are passionate about food and hospitality and love to make people happy. Our work environments encourage respect, diversity, and professionalism. Investing in our people and providing opportunities for growth are key objectives within our Foster Supply Hospitality family.

We also believe we have the responsibility and privilege to affect positive change around us by investing in our community and its potential.

Available Employee Benefits may include:

· Employee Group Health Plan (available to full time employees who work 30 hours per week or more – waiting period applies)

· A generous employee discount in our restaurants

· Temporary, transitional housing for new hires relocating to our region (available for select positions only)

Learn more about us at www.fostersupplyco.com.

Foster Supply Hospitality and its affiliated businesses are equal opportunity employers and do not discriminate against job applicants or employees on the basis of race, color, religion, national origin, age, citizenship status, disability status, sexual orientation, gender identity or any other class protected by law.

Job Types: Part-time, Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Guest services: 1 year (Preferred)

Work Location: In person

Salary : $18