What are the responsibilities and job description for the Auto Service Appointment Coordinator-Kenny Ross Ford, 15611 position at Kenny Ross Automotive Group?
As part of our commitment to excellence, Kenny Ross Ford of Adamsburg, PA is seeking a dynamic and personable Service Appointment Coordinator to join our team. This role is crucial in ensuring our customers receive top-notch service and support throughout their vehicle ownership journey.
Position Overview:
Responsibilities:
- Greet and assist customers in a professional and courteous manner upon
- Manage phone calls, emails, and online inquiries, providing information and
- Handle customer service inquiries, resolve concerns, and provide updates
- Maintain accurate records of customer interactions and service
- Coordinate with service technicians to ensure timely and efficient service
- Follow up with customers to ensure satisfaction and address any additional
- Assist with occasional pickup and delivery of customer vehicles as needed
- Assist with other administrative tasks as needed to support the Service
Department
Qualifications:
- High school diploma or equivalent; additional education or certifications in
- Previous experience in a customer service role, preferably in an automotive
- Strong communication skills, both verbal and written, with a friendly and
- Proficiency with office software and ability to learn new systems quickly
- Exceptional organizational skills and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- A positive attitude and a team-oriented mindset
- Valid driver’s license and clean driving record (for occasional pickup and
delivery duties)
Pay Rate: Competitive salary based on experience
Job Type: Full time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
**In-person attendance is required**
**We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.
“Pennsylvania Drug-Free Workplace: Pre-employment Drug Testing”