What are the responsibilities and job description for the CSR position at Kennedy Services?
A reputable loan portfolio servicing agency has an immediate career opportunity for an experienced Customer Service Rep to join their Baltimore team.
RESPONSIBILITIES:
ADDITIONAL EXPECTATIONS:
REQUIREMENTS:
PHYSICAL REQUIREMENTS:
RESPONSIBILITIES:
- Handle incoming customer service inquiries.
- Assist borrowers with website access and questions.
- Process borrower check-by-phone requests.
- Respond to borrower correspondence & requests (regular mail, lockbox, website, emails, etc.).
- Deliver exceptional service to external and internal customers.
- Respond to inter-office requests for information on loans.
- Process department incoming mail and faxes.
- Log and respond to Qualified Written Requests.
- Adhere to timelines established based on the customer needs and department workflow.
- Other duties as assigned.
ADDITIONAL EXPECTATIONS:
- Provide a professional example, accuracy, and consistency in work performance.
- Communicates in a courteous manner.
- Keep management informed of pertinent information.
- Maintains the quality and integrity of the services provided by the department.
- Supports the overall goals of the Company and that services are delivered professionally and efficiently.
REQUIREMENTS:
- High School diploma or equivalent.
- 1-2 years call center and/or mortgage loan servicing experience a plus.
- Excellent customer service/communication skills with an emphasis on professionalism.
- Knowledge of MS Windows, Outlook, Word and Excel is required.
- Strong oral skills to effectively communicate professionally with clients, borrowers, and staff of various levels.
- Must be able to multi-task in a fast-paced environment.
- Strong organizational and follow-up skills with the ability to prioritize.
- Bilingual (English and Spanish) preferred.
- Strong comfort level with technology, including ability to adapt to new systems quickly and easily. Thorough knowledge of and comfort with the Microsoft office suite applications.
PHYSICAL REQUIREMENTS:
- Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
- Hearing - Able to hear average or normal conversations and receive ordinary information.
- Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
- Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
- Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.
Salary : $20 - $21