Operations Specialist

Position Summary

The Operations Specialist partners with the Regional General Manager to drive operational performance, financial objectives, and productivity for the Door, Frame & Hardware Branch. This role provides administrative ownership across the project lifecycle, supports profitable project execution, delivers high levels of customer service, and ensures alignment with organizational objectives.

Duties and Responsibilities

• Support project execution across the full project lifecycle, including submittals, material ordering, and post-supply activities.
• Coordinate with Detailers to track submittal packages, verify project data, and maintain accurate keying and documentation.
• Manage material ordering, exports, and release schedules; ensure accurate sales order status and forecasting.
• Analyze purchasing data, manage quote expirations, and identify cost-saving opportunities.
• Track and resolve missing orders; maintain accurate procurement, contract, and inventory records.
• Participate in process development, systems alignment, and continuous improvement initiatives.
• Capture and analyze performance metrics to identify root causes and support operational improvements.
• Support training, documentation, and standardization of branch processes.
• Perform additional duties assigned in support of branch operations.

Qualifications

• Minimum of 5 years of experience in an office or operations support environment.
• Experience developing process documentation and standard operating procedures.
• Previous supervisory experience or completion of management training preferred.
• Proven training and knowledge-sharing experience.
• Strong communication, analytical, and problem-solving skills.
• Proficiency in Microsoft Office and business systems (Excel, Word, Outlook, Teams, Business Central).
• Strong organizational, time management, and collaboration skills.

Benefits: Medical and Dental Insurance, Vision, Life, and Disability Insurance, as well as Voluntary Benefits, HSA, FSA, and Employee contribution to 401k. *Employer match, up to 4%. PTO and paid Holidays.

Salary: $55,000 - $60,000 bonus

Hours: Standard Business Hours [unless otherwise communicated]

Employment for this position is contingent upon the successful completion of a background check.

This description outlines the general nature and responsibilities of the position and may be adjusted based on business or facility needs. It is not an exhaustive list of duties. Management may modify job requirements or assign additional tasks as needed, including reasonable accommodation. Part-time roles are paid hourly and classified as non-exempt. All information will be kept confidential in accordance with EEO guidelines.