Services Administrator

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75 locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary

Reporting to the Networking & Services Manager, the Services Administrator is a key member of the Networking and Services Team. The Services Administrator is responsible for coordinating contracts and services to ensure effective delivery of services. The Services Administrator may also handle billing, quotation of service projects or do other tasks to support the services team.

Exciting Work You Will Do

The essential duties and responsibilities of a Services Administrator may consist of some or all, and are not limited to, the following:

• Collaborate with Service Specialist/Account Managers to create tailored quotations
• Interpret customer training requirements and facilitate the generation of appropriate quotations
• Coordinate training for in-person classes and eLearning
• Respond to service engineer requests and coordinate logistics w/ Service & Network Engineers to satisfy customer demands
• Provide project management for Service & Network Engineers
• Maintain support contracts
• Schedule and host internal automation assessments and customer kickoff calls for Service & Network Engineers projects
• Maintain Service Fusion project software
• Administer and maintain Kendall Power App projects
• Schedule and closeout projects, providing documentation and warranty information for authorized service projects
• Compile vulnerability and network design documentation for customer readouts
• Cross Train with Senior Services Administrators and provide back up as needed; be available to locate and schedule Field Service Engineers after hours and weekends
• Perform other duties as assigned
  
  

Competencies You Possess

• Service Excellence
• Results, Action Oriented
• Accountability, and Responsibility
• Teamwork, Collaboration
• Planning, and Organizing
  
  

What You’ll Need

• Work Experience: 2 years’ experience working in a sales environment, providing quotations and processing orders
• Education: High School Diploma or GED
• Analytics/Computer Skills: Proficient with Microsoft Office products (e.g. Word, Excel, etc.); strong problem solving skills; ability to work with Service Fusion Software
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, and continuously evolving environment
• Cross-functional skills: Strong customer orientation; highly motivated and able to work independently with limited supervision
• Communication Skills: Excellent written and verbal communication skills

Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Ability to see, talk and hear
• Ability to sit for 8 hours a day
• Physical Environment: Normal office environment
  
  

Qualifications We Prefer But Don’t Require

• Work Experience: Previous customer relations experience, previous training or lead position; experience in transacting orders for Rockwell Automation & Kendall Electric services offerings
• Analytics/Computer Skills: Experience with Eclipse or SAP
  
  

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.