What are the responsibilities and job description for the IT Help Desk Intern position at #Kendal?
Job Type: Summer Intern
Pay: $18/hour
Schedule: Temporary Full-Time (May–August)
Why Kendal?
At Kendal at Lexington, we believe that every role contributes to the safety, comfort, and well-being of our residents. Guided by Quaker values including equality, peace, simplicity, integrity, and community, we foster a respectful and inclusive environment where staff and residents can thrive.
As an IT Help Desk team member, you play a key role in helping residents stay connected, engaged, and confident in using technology. Your support enhances daily life for our community while contributing to a collaborative and responsive IT team.
What You Will Do
- Provide end-user IT support and training for residents across the Kendal at Lexington community
- Support a variety of devices including Apple computers, iPhones, iPads, Windows computers, Android phones, and tablets
- Troubleshoot and resolve hardware and software issues in a timely and professional manner
- Assist residents with software applications including email, Microsoft Office, resident engagement platforms, and Wi-Fi connectivity
- Provide end-user IT support for staff as needed
- Assist with audio/visual setup for meetings, events, and presentations
- Support installation, removal, and setup of IT equipment across campus
- Assist with preparing equipment for e-waste disposal
- Collaborate with the IT team on projects and additional responsibilities as assigned
- Prioritize and manage daily tasks effectively while responding to support requests
- Maintain professionalism, patience, and strong communication when working with residents, families, and staff
What You Bring
- 1–2 years of experience in IT support preferred
- Experience providing hardware and software support to end users
- Strong knowledge of Microsoft and Apple products
- Excellent communication and customer service skills
- Strong analytical and problem-solving abilities
- Ability to prioritize tasks and manage time effectively
- Team-oriented mindset with the ability to work independently when needed
- Experience working in a healthcare or senior living environment is a plus
- CompTIA A or Network certification is a plus
- Commitment to maintaining confidentiality and professionalism
Physical Demands
- Prolonged periods of sitting and working at a computer
- Prolonged periods of standing, bending, and reaching
- Ability to lift up to 25 pounds as needed
Salary : $18