IT Help Desk Technician

SUMMARY

The IT Help Desk Technician provides technical support to Foster Fuels' employees. The Help Desk Technician should be well-versed in all aspects of computer systems configuration, set up, and maintenance. This position requires excellent written and interpersonal communication skills and possess proficient technical knowledge and analytical skills. 

DUTIES 

• Provide quality support to internal customers during business hours.
• Manage assigned tickets and support requests.
• Document and update Standard Operating Procedures
• Install, repair, and maintain computer equipment and peripherals (printers, PC upgrades mobile devices, etc.)
• Maintain an inventory of hardware, its user and location.
• Maintain user accounts and mailboxes and enterprise directories.
• Assist in department wide projects and implementations.
• Must be willing to learn Fuel Bulk Plant configuration and troubleshooting.
• Must be capable of providing remote support for mobile devices, such as cell phones, tablets, laptops, etc.
• Familiar with Mobile Device Management Solutions (Verizon MDM, Microsoft Endpoint)
• Support Drivers with truck technology (Meters, Printers, Tablets)
• Assist customers with occasional MyFuelPortal issues (Password Reset, Account Setup)
• After hours support may be necessary on occasion
• Perform other duties as assigned.

KEY CANDIDATE ATTRIBUTES

• Able to support Windows and Microsoft Office 365 Products
• Knowledge of HP, Konica Minolta, and Cannon printers and copiers
• Proficient with supporting mobile, iOS, and Android devices.
• Ability to troubleshoot OSI Model Layer 1 and 2 issues.
• Must demonstrate good analytical and troubleshooting skills.
• Strong attention to detail.
• Self-Starter who works independently and collaborates with others to obtain the desired results.
• Excellent communications skills with strong verbal and written communications abilities

KEY CANDIDATE SKILLS

• Associate degree in information technology
• Requires a minimum of 1 year experience in a corporate environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear.  The employee must occasionally lift and/or move up to 50 pounds.   Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

BENEFITS SUMMARY

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 3 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Paid Parental Leave
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives Program
• Referral Bonuses
• Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus
• Gym/ Fitness Reimbursement – up to $100 annually

Foster Fuels is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, pregnancy and childbirth (or related conditions), or any other characteristic protected by applicable federal, state, or local laws.