What are the responsibilities and job description for the Sales Associate position at Kencove Farm Fence?
Kencove Inc. is a distributor and light manufacturer of fencing products, equipment and tools to the farming, ranching, agriculture, vineyard and construction sectors. Our ecommerce and customer service centers provide easy access to expert advice, guidance, and comprehensive assortment of products including but not limited to woven wire, high tensile wire, fencing and farming products, large and small gas and electric power tools, posts and hardware. With five locations across the US, we serve customers across the US, Canada and internationally, delivering dependable advice and products for the homeowner, farm, ranch, vineyard, dealer, distributor, contractor and others. Delivering dependable and post-sale support to our customers since 1981.
We are looking for a Sales Associate who will interact directly with customers, providing detailed information about our products and services. This role involves handling orders, resolving complaints, and maintaining in-depth knowledge of our offerings. As the primary point of contact, you will contribute to overall customer satisfaction and help drive sales growth.
Tasks, Accountabilities And Key Responsibilities
We are looking for a Sales Associate who will interact directly with customers, providing detailed information about our products and services. This role involves handling orders, resolving complaints, and maintaining in-depth knowledge of our offerings. As the primary point of contact, you will contribute to overall customer satisfaction and help drive sales growth.
Tasks, Accountabilities And Key Responsibilities
- Confer with customers via telephone, internet, email, live chat, or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Provide recommendations of fencing implementation based on the situation and create quotes for the sale.
- Trouble shooting of fencing products and issues.
- Responsible for always maintaining product knowledge and industry trends through attending trade shows.
- Must have excellent communication skills with Supervisors, Peers, or Subordinates as well as Persons outside the organization.
- Travel (10% to attend trade shows/expos)
- Must be able to make decisions and solve problems.
- Agricultural/Fencing background and knowledge preferred.
- General computer skills and professional communication skills.
- Sales background preferred.
- Basic mechanical skills preferred.
- Paid Holidays, Competitive Salary, Health Benefits, Bonuses, Casual Work Environment
- Equal Opportunity Employer
- Full Time Position Hourly Rate NonCommission
- Flexible schedule
Salary : $35,000 - $45,000