What are the responsibilities and job description for the Warranty Claims Processor position at Kenan Advantage Group?
Position Summary
This position is responsible for accurately creating, filing & managing the Warranty Claims process.
Essential Functions
Qualifications
This position is responsible for accurately creating, filing & managing the Warranty Claims process.
Essential Functions
- Generate & Submit Warranty claims daily
- Code claims with pertinent mfg required information
- Manage ongoing/pending Warranty claims
- Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
- Maintain a good working relationship with OEs, Suppliers & Shop Terminals
- Generate Weekly/Monthly Warranty Recovery Reports
- Assist with special projects
- Continuously improve Warranty claims processing procedure
- Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
- Escalate pending and/or ongoing concerns to Warranty Supervisor
- Active cooperation with other essential department members and outside vendors
Qualifications
- High School diploma or equivalent
- Minimum of 2 years of general Warranty experience.
- Excellent Communication skills to strengthen relationships with OEs & Suppliers.
- Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.
- Outstanding customer service and follow-up skills.
- Types an average of 40 wpm.
- Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.
- Prior experience with VMRS codes is preferred.
- Must be dedicated and driven individual.
- Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.