What are the responsibilities and job description for the Service Writer/Bookkeeper position at Ken's Alignment Auto Service Center?
Ken's Alignment is seeking a highly organized, customer-focused, and detail-oriented individual to join our team as a Service Writer / Bookkeeper. This role is ideal for someone who enjoys working with customers while also managing the financial and administrative side of a busy automotive repair shop.
This is a unique position that combines front-office customer service with bookkeeping and office management responsibilities. The right candidate will become an integral part of our team and help keep both the shop and office running efficiently.
- Answer incoming phone calls
- Schedule customer appointments
- Greet customers and provide exceptional customer service
- Check customers in and out
- Explain estimates and invoices
- Process customer payments
- Maintain customer records
- Manage incoming mail and correspondence
- File, scan, and organize paperwork
- Maintain vendor and customer files
- Order office supplies
- General administrative support
- Accounts Receivable
- Accounts Payable
- Payroll processing
- Bank deposits and reconciliations
- Vendor account management
- Financial record keeping using QuickBooks Online
- Parts ordering and returns
- Warranty and core returns
- Assist technicians and management with administrative needs
- Support day-to-day shop operations
- Previous experience using QuickBooks Online
- Strong computer skills
- Excellent organizational and time-management skills
- Professional communication and customer service abilities
- Ability to multitask in a fast-paced environment
- High level of accuracy and attention to detail
- Previous bookkeeping or accounting experience
- Automotive service writing or automotive office experience
- Microsoft Office experience (Outlook, Word, Excel)
While we are happy to train the right candidate on our internal procedures and workflow, applicants should already have a working knowledge of QuickBooks Online.
- Monday–Friday schedule
- Competitive pay based on experience
- Supportive, family-oriented work environment
If you're someone who enjoys both working with people and keeping the financial side of a business organized, we'd love to hear from you.
- Apply by sending your resume to: kensalignment.madi@gmail.com