What are the responsibilities and job description for the Collision Center Customer Service Representative position at Ken Garff Ford Ft. Collins?
Ford Ft. Collins, a Ken Garff Automotive Dealership, is currently looking for a Collision Repair CSR that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.
As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!
Here’s why you want to work here:
- Competitive compensation: $20-$24 per hour
- Paid training, certifications and real career growth
- Great people with a great culture
- Paid Time Off and 401k with Company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- 1:1 Tech to PC- You'll have information at your fingertips
- Employee discounts on Vehicle Purchase, Parts, Service and More!
Here's what you'll be doing:
- Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.
- Courteous and professional pages. Takes messages from customer when desired person is unable to be reached or at customer request.
- Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
- Identify, recommend, and support opportunities for process improvement. Identify ways to improve operations and customer service.
- Maintain a professional appearance at all times. Disperse and sort mail each day.
- Process payments and manage AR scheduling
- Maintain good relationships with Insurance Partners
- Other duties as assigned.
Here’s what you’ll need:
- 3 years automotive/CSR experience or equivalent
- Must be at least 18 years old with ability to work in the US
- High school diploma or equivalent
- Excellent customer service skills as well as patience and an eye for detail
- Valid in-state driver's license with good driving record, per company standards
- Ability to meet the physical requirements of the role
We are an Equal Opportunity Employer
(( We Hear You ))
Salary : $20 - $24