What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Roto-Rooter Plumbing & Drain Service?
Overview
Join our dynamic team as a Dispatcher and Customer Service Representative, where you'll be the vital link ensuring smooth transportation operations and exceptional customer interactions. This energetic role combines logistical coordination with frontline communication, empowering you to optimize road transportation activities while delivering outstanding service to clients. If you thrive in fast-paced environments, possess strong organizational skills, and enjoy problem-solving, this position offers an exciting opportunity to grow your career in logistics and customer support.
Duties
- Coordinate and schedule vehicle dispatches using transportation management systems and vehicle dispatch software to ensure timely deliveries.
- Manage multi-line phone systems and handle high-volume calls with professionalism, demonstrating excellent phone etiquette and communication skills.
- Utilize GPS and GIS tools to monitor vehicle locations, optimize routes, and support transportation planning efforts aligned with supply chain objectives.
- Enter data accurately into logistics databases such as Oracle Transportation Management, maintaining detailed records of shipments, freight details, and dispatch activities.
- Communicate effectively with drivers, internal teams, and external partners to relay instructions, updates, and resolve issues swiftly.
- Ensure compliance with DOT (Department of Transportation) regulations during all dispatching activities while adhering to safety standards.
- Assist with shipping & receiving processes, coordinating freight movement and tracking shipments to meet delivery deadlines efficiently.
Requirements
- Proven experience in road transportation operations, logistics, or transportation management systems such as Oracle Transportation Management or Vehicle Dispatch Software.
- Strong analysis skills for route optimization, freight planning, and problem resolution within supply chain contexts.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and reporting purposes.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced environment.
- Effective communication skills for internal coordination and customer service excellence via phone calls and written correspondence.
- Familiarity with GPS technology, GIS mapping tools, and transportation planning techniques.
- Knowledge of DOT regulations related to vehicle dispatching and freight handling.
- Ability to perform data entry accurately while maintaining attention to detail in busy settings involving shipping & receiving activities.
Join us in a role that energizes your logistical expertise while allowing you to deliver top-tier customer service! We are committed to fostering a supportive environment where your organizational talents can shine as you contribute directly to our transportation success story.
Pay: $17.00 - $18.50 per hour
Benefits:
- Flexible schedule
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $17 - $19