What are the responsibilities and job description for the Cabin Experience Concierge position at KemperSports Logo Green?
To create exceptional personalized service to our guests that are utilizing our Golf Cabins and act as their personal concierge and coordinate all facets of their stay while visiting Streamsong.
Essential Functions:
- Prearrival services include: Send text communication regarding arrival instructions
- Greets all Cabin guests upon arrival and escorts them to their cabin. Explains facilities, services and amenities available.
- Perform guest check-in and check-out according to hotel procedures inside the cabin
- Verify guest information and process payments
- Confirm Cabin guest tee times, dining reservations, spa services, recreation, shuttle services, and other resort services within the group upon arrival.
- Coordinate housekeeping services by notifying the Housekeeping Supervisor of appropriate times to provide cleaning, turn down services, etc.
- Maintain an adequate par stock of required items to maintain the expectation of the guests. Maintain service areas and all other assigned areas in neat and serviceable conditions.
- Responsible for all specialty items that may be used to enhance the guest experience including umbrellas, theraguns, and theraboots.
- Report deficiencies or safety hazards and coordinate corrective action accordingly.
- Maintain confidentiality of guest information and activities. Provide documentation on a daily basis to direct manager of special requests and particular likes and dislikes of each guest which is to be used by the Streamsong staff for future visits and updated in the Guest History Profiles.
- Coordinate special requests made by the guests.
- Remain immediately available during assigned shift to respond to guest’s needs.
- Address guest requests, questions, and complaints promptly and professionally
- Assist with unpacking, packing, travel bags, and shoe polishing (where applicable)
- Possible shuttle usage may be required.
Education: Two years’ hospitality degree preferred.
Experience: A minimum (2) two years’ experience in first class hotel, golf resort, restaurant or related hospitality area.
Skills and Abilities: A basic understanding of front desk, golf operations and food and beverage services. Good communication and organization skills. Ability to manage guest needs and coordinate with different parties/departments. Strong attention to detail and problem-solving abilities. Professional, discreet, and polished appearance