Assistant Director of Housekeeping

The Assistant Director of Housekeeping supports the Director of Housekeeping in leading all aspects of the resort’s housekeeping operations, including guest rooms, public areas, laundry, and back-of-house spaced.  This role ensures the highest standards of cleanliness, organization, and guest satisfaction while fostering a positive an efficient team culture.

Essential Functions:

• Supervise the housekeeping Team Members to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
• Oversee scheduling, staffing, and workload distribution to ensure efficient coverage during peak and off-peak periods.
• Conduct regular inspections of guest rooms, locker rooms, common areas, to verify compliance with resort standards.
• Support the Director of Housekeeping with budgeting, forecasting, payroll, and cost control related to labor, linen and supplies.
• Manage inventory levels of cleaning supplies, uniforms, and linens, ensuring timely ordering and cost efficiency.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.  
• Any additional tasks assigned by Leader.
• Act as the department Leader in the absence of the Director of Housekeeping.
• Perform special projects and other responsibilities as assigned.  Participate in hotel committees and task forces assignments.  (2%)

Knowledge and Skills:

     Experience: Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).

     Skills and Abilities: Requires thorough knowledge of the Housekeeping field.

     Requires knowledge of Hotel policies and procedures and the ability to determine course of action based on these guidelines. 

     Requires supervision/management skills.

     Ability to compile facts and figures

     Ability to communicate information and hotel services to management and guests.  Second language may be required.

KemperSports Management is an Equal Opportunity Employer.

KemperSports Management participates in E-Verify with the Department of Homeland Security.