Customer Service Representative

Job description

Do you aspire to be a leader in customer satisfaction using your creativity to grow relationships with customers? Are you interested in outside sales, business management, operations, or leadership? This Customer Service Representative position might be for you.

Benefits:

• Excellent Health Benefits Package
• Education reimbursement
• 401K
• Quarterly Incentive bonus opportunity

Primary Responsibilities:

• Support Inside and Outside Sales with overall sales strategy by partnering with the Sales Team on existing and new accounts
• Responsible for all aspects of customer order management including quoting, entering, expediting, and modifying customer orders
• Respond to customer inquiries, needs, and complaints
• Resolve accounts receivable discrepancies and manage customer product returns
• Sharing of any interaction and involvement with customers that might require the Inside and/or Outside Sales attention
• Conduct conference calls/meetings with the Sales Team and management reviewing customer satisfaction, account performance levels, and leaner processing methods
• Maintain level of product knowledge, order management system, and Oracle

Required Skills and Abilities:

• Demonstrated attention to detail
• Highly organized with ability to meet deadlines
• Strong analytical abilities
• Strong sense of urgency
• Excellent communication (both written and verbal)
• Maintain level of product knowledge and YAGEO Systems
• Strong keyboarding skills
• Strong excel skills
• Strong team player

Minimum Qualifications:

• 3-5 years customer service experience and/or AS degree in business
• Automotive, Military and Aerospace industry experience a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

KEMET does not discriminate on the basis of race, color, age, sex, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, political affiliation, union membership, protected veteran status, protected genetic information, marital status or any other characteristic protected by applicable federal, state or local law, in making employment decisions including but not limited to hiring, wages, promotions, rewards, and access to training. Qualified applicants and workers shall be provided with reasonable accommodation for disability and religious practices.