Commercial Loan Servicing Specialist

Title: Commercial Loan Servicing Specialist

Reports to: Director of Commercial Credit

Supervises: None

Status: Non-Exempt

Objective

The Commercial Loan Servicing Specialist is responsible for supporting the accurate administration and servicing of commercial loan products including term loans, SBA loans, lines of credit, and construction loans. This role ensures regulatory compliance and delivers exceptional member service throughout the loan lifecycle.

Duties and Responsibilities

• Administers new loan origination and transfer of servicer boarding records to the core system
• Services a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilities
• Collaborates with third-party loan servicers to ensure timely and accurate portfolio management
• Processes loan payments, advances, and payoffs in accordance with established procedures
• Monitors loan covenants, insurance coverage, and compliance deadlines
• Maintains complete and accurate loan documentation and servicing records
• Coordinates loan modifications, renewals, and extensions in partnership with internal stakeholders
• Responds to borrower inquiries and resolves servicing-related issues promptly and professionally
• Prepares and distributes reports for internal teams and regulatory agencies
• Supports audits, examinations, and portfolio reviews
• Ensures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.)
• Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platforms
• Assists in gathering business requirements, mapping workflows, and configuring system settings
• Supports integration of third-party services, including credit bureaus, identity verification, and document management tools
• Conducts system testing and provides actionable feedback to development teams and vendors
• Monitors system performance and recommends improvements to enhance scalability and user experience
• Collects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources.
• Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance.
• Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission.
• Assists in preparing, organizing, and validating documentation and datasets required for internal audits, external regulatory examinations (e.g., CFPB, OCC, FDIC), and periodic compliance reviews.
• Ensures system compliance with data security protocols and regulatory standards
• Assist in other areas as directed by Credit Union management
• Develop an understanding of credit union history, philosophy, organization, policies, and operational procedures
• On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
  • Works well with partners and peers
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to feedback

Required Qualifications

• High school diploma or equivalent education and experience
• 3 years of experience in commercial lending or loan servicing
• Strong understanding of commercial loan structures, servicing practices, and regulatory frameworks
• Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook)
• Demonstrates strong attention to detail and organizational skills
• Values a high degree of accuracy and speed
• Professional demeanor
• Exceptional verbal and written communication skills
• Adapts to quick changes in pace or workload
• Ability to work well independently, or as part of a team
• Assertive problem-solving skills

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with their arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

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