What are the responsibilities and job description for the Consumer Loan Servicing Specialist position at CFBank?
About CFBank:
We are a fast-growing, high-achieving organization that thrives on winning. We are proud to be ranked nationally in the top 10 Banks within our asset size peer group based on financial performance. If you are seeking a place where you can have enhanced visibility, add more value, and you thrive in a dynamic and growth-focused environment, you belong at CFBank. We are agile, we work with integrity, and we hustle. For over 130 years we’ve been serving our communities and over the past decade have become a top performer, successfully growing our business and attracting some of the best talent out there. We are a commercial bank that offers a boutique banking experience for personal banking clients. Our unique business model offers direct access to decision-makers, great technology, great products, and competitive pricing that position our teams to go into the market and win business.
About the role:
The Consumer Loan Servicing Specialist position is a global operations role responsible for providing administrative, internal, and external client service support for our Consumer Loan Servicing department.
What you’ll do:
- Carry out administration, maintenance, monitoring, and oversight of various consumer loan products including but not limited to residential mortgages and home equity loans.
- Maintain knowledge of mortgage loan quality control items such as lien position, insurance, refinancing, and bankruptcy, and maintain responsibility for review and administrative maintenance of such as well as verifying proper setup on in-house operating systems.
- Onboarding and booking of portfolio consumer loans to the core banking system, processing of payments and payoffs, performing research and issue resolution, while maintaining high standards of customer service.
- Execute escrow disbursements and escrow analysis associated with taxes and insurance; meeting deadlines and correcting shortages and overages as needed.
- Monitor various reports including but not limited to reports regarding PMI, MIP, automatic payment rejections and delinquencies for tracking, adjustments, and quality control.
- Maintain administration and execution of functions and control items related to Freddie Mac loans, including but not limited to the Bank’s annual certification, administration of payoffs, foreclosures, funding, report monitoring.
- Execute various loan processing tasks necessary for maintaining quality control and compliance with industry laws and regulations as well as CFBank internal policies, also maintaining proper documentation and tracking tools, such as Excel spreadsheets, for monitoring and reporting as needed.
- Comply with internal security policies and procedures and maintain customer confidentiality at all times.
- Adhere to all regulations, policies, and record keeping requirements. Complete all required training related to bank regulations and policies.
What We Offer:
- Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.
- Professional development opportunities including educational/training opportunities
- “Accelerated” 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3-year vesting
- Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)
- Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources
- One of the most collaborative environments you’ll find, with a team of hard-working mutually invested professionals who are excited about shared success