Director of Order Management

Our mission is to lead the industrial transformation by championing innovation and sustainability. From optimising data centres and advancing hydrogen production to revolutionising refrigeration and HVAC systems, our mission-critical thermal solutions empower industries around the globe. United as “One Kelvion,” our global team delivers innovative solutions that drive customer success and support a sustainable future.

Together, We Shape the Future

Leverage understanding of business practices and customer requirements, to develop and execute order management strategy, and organize department resources for maximum effectiveness.

Responsibilities & Duties

• Communicate with key account managers to identify business growth relationships that assist in revenue generation within assigned verticals.
• Continually evolve the integral operating framework of order management, delivering measurable programs and practices which facilitate high performance outcomes.
• Partner with peer leaders and departments to enhance working relations, and improve organizational alignment, across multiple sites.
• Facilitate action plans with senior management on critical issues affecting customer projects / schedules.
• Participate in training with sales, engineering, finance, and other applicable departments to increase knowledge of product lines, systems, software, and other information to improve the ability to understand how processes affect the customer and apply that knowledge in customer communications.
• Analyze customer information and needs to improve customer relationships. (Customer Satisfaction Tracking)
• Assist finance with reporting on forecasting and cashflow.
• Process requests in (TRAP) Tender Review Approval Process. Support development of sales proposals or tender documents.
• Assist sales controller with projects relating to contracts, Terms & Conditions, and industry standards reporting.
• Optimize use of allocated resources within business activities.
• Evaluate risk factors that impact efficiency.
• Oversee creation and implementation of department processes and procedures.
• Support Customer Service team with escalation issues when all other resources have been exhausted.
• Participate in onsite audits.
• Directs staffing, training, and performance evaluations to develop and improve the department.
• Build a respectful, professional culture which rewards team and individual success.
• Maintain relationships with, clients, partners, and other stakeholders.
• All other duties assigned.
  
  

Management Responsibilities

• Ability to manage 2-6 exempt and non-exempt employees. Carry out management responsibilities in accordance with Kelvion's policies, procedures, and applicable laws. Responsibilities will include interviewing, hiring, and training employees; planning, assigning, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Directing employees’ work; setting and adjusting rates of pay and hours of work of employees; planning and controlling the budget for department; providing for the safety of the employees; planning the work; determining the techniques to be used; apportioning the work among the workers.
  
  

Requirements (knowledge, Skills & Abilities)

• Must be efficient I Microsoft, Syteline or SAP
• Must be able to work with other departments.
• Address internal concerns and provide support as needed.
• Able to make effective and persuasive arguments and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Must have strong communication and negotiation skills, project management, problem solving, active listening, adaptability, leads by example.
  
  

EDUCATION AND EXPERIENCE (required Levels)

• Must be efficient I Microsoft, Syteline or SAP
• Must be able to work with other departments.
• Address internal concerns and provide support as needed.
• Able to make effective and persuasive arguments and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Must have strong communication and negotiation skills, project management, problem solving, active listening, adaptability, leads by example.
  
  

TRAVEL

Occasional overnight travel (up to 10%) by land and /or air. Able to receive and maintain valid passport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee occasionally will be required hand lift and/or move objects up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee Acknowledgment

I’ve been given the opportunity to review this Job Description and ask questions.

At Kelvion we thrive on collaboration, embracing diversity of thought, and valuing every voice. Within Kelvion creativity shines because people are listened to, their contributions recognised, and their ideas welcomed. Our flexible approach to the way we work places people’s health and satisfaction as a priority, enhancing engagement and fostering career opportunities. We empower engaged individuals to grow, progress and carve their own paths within the company.

Together, We Shape the Future

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