What are the responsibilities and job description for the IT Support Specialist position at Kelvin Group?
Description
Kelvin Group is seeking a knowledgeable and proactive IT Support Specialist to support our growing technology environment across multiple business units. The ideal candidate will have hands-on experience administering the FieldConnect application, provisioning and managing Windows-based computers via Microsoft Intune, and administering core Microsoft 365 services including Exchange Online, Teams, and Entra ID.
This individual will play a key role in onboarding new employees, configuring and securing endpoints, and supporting the integration of newly acquired companies into the Kelvin Group IT ecosystem. The position offers flexible remote work but requires regular onsite presence (1-2 days per week onsite) and occasional travel to company locations throughout the U.S.
Key Responsibilities
FieldConnect Administration
- Serve as the primary administrator and subject-matter expert for the FieldConnect platform.
- Manage user accounts, permissions, and integrations with the Spectrum ERP system.
- Troubleshoot connectivity and synchronization issues between FieldConnect, mobile devices, and ERP data.
- Coordinate with the vendor and internal teams for issue resolution, upgrades, and deployments.
- Support field technicians and office staff with FieldConnect access and usage issues.
Device Provisioning & IT Onboarding
- Prepare and configure new Windows laptops and desktops using Microsoft Intune and company standard images.
- Create and manage user accounts in Microsoft Entra ID (Azure AD).
- Conduct IT onboarding sessions for new hires to introduce systems and ensure security compliance.
- Maintain inventory and lifecycle records for all hardware and peripherals.
Microsoft 365 & Endpoint Administration
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
- Manage distribution lists, security groups, shared mailboxes, and licensing.
- Support Intune device management, app deployment, and compliance policy enforcement.
- Manage and secure mobile devices through Apple Business Manager and Intune MDM (iPhones and iPads).
- Support endpoint protection and monitoring using CrowdStrike Falcon and Microsoft Defender.
Security & Integration Support
- Assist with onboarding newly acquired business units by integrating user accounts, devices, and data into the corporate Microsoft 365 and security environment.
- Enforce company IT policies including MFA, device compliance, and acceptable use.
- Collaborate with senior IT and security leadership to identify and remediate vulnerabilities or non-compliant systems.
Skills, Knowledge and Expertise
- 3 years of hands-on IT support, systems administration, or endpoint management experience.
- Experience administering FieldConnect or similar field service management systems (e.g., ServiceTitan, Viewpoint).
- Strong working knowledge of Microsoft 365 Administration (Exchange Online, Intune, Entra ID).
- Familiarity with endpoint security tools (CrowdStrike preferred).
- Experience enrolling and managing iOS mobile devices through Apple Business Manager and Intune MDM.
- Excellent communication and problem-solving skills; able to work independently and collaboratively across distributed teams.
- Willingness to travel within the U.S. for short integration or support trips (typically 2–4 times per year).
- Preferred certifications:
- Microsoft Certified: Modern Desktop Administrator Associate
- CompTIA A , Network , or Security
- Any Intune or MDM-related certification
Benefits
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Eligible for healthcare benefits on Day 1 of employment:
- Medical, dental, vision, and prescription drug coverage
- Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
- Health Savings Account (HSA)
- Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
- Accident Hospital Indemnity
- Company-paid Short and Long-term Disability Insurance
- Pet Insurance
- Employer matched 401(k) saving plan (with Roth option)
- Weekly paycheck
- Generous paid holiday schedule (11 days per year)
- Paid time off (vacation sick time)
- Learning & Development programs
- Employee Referral Bonus Program
- Tuition Reimbursement
EOE – Disability/Veterans
About Kelvin Group
The Kelvin Group is a leader in the field of industrial and commercial mission-critical mechanical services, process safety management and environmental compliance. Our turnkey solutions provide Design/Installation and Ongoing Service and Preventative Maintenance of world-class mechanical systems for leaders in the Food and Beverage, Cold Storage, Pharmaceutical, Educational, Health Care, and Process industries. Once engaged with our customers, we assist business owners achieve mandated health, safety, environmental and regulatory compliance standards.