What are the responsibilities and job description for the Senior Help Desk Escalation Engineer position at Kelser Corporation?
Job Title: Senior Help Desk Escalation Engineer
Location: 43 Western Boulevard Glastonbury, CT
Type: Full Time
Reports to: Manager, Help Desk
The Senior Help Desk Engineer serves as the key resource for designing, implementing, and providing advanced support for client infrastructure within a managed services setting, as well as offering pre-sales support. They handle high-level support for server infrastructure, intricate network environments, cloud and hybrid cloud architectures, virtualization, and related technologies.
This role requires extensive expertise in Intune & JAMF, and Windows infrastructure, ensuring the effective delivery of these services to clients. Strong communication and customer service skills are essential for this client-facing position.
If you’re an energetic professional who seeks to work with a dynamic IT managed service provider, please submit your resume and cover letter to careers@kelsercorp.com .
Duties And Responsibilities
Previous experience in an MSP or consulting role preferred Advanced in-depth, hands-on experience with:
The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience.
We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement. The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.
Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.
The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.
Kelser Corporation is an equal opportunity employer.
Location: 43 Western Boulevard Glastonbury, CT
Type: Full Time
Reports to: Manager, Help Desk
The Senior Help Desk Engineer serves as the key resource for designing, implementing, and providing advanced support for client infrastructure within a managed services setting, as well as offering pre-sales support. They handle high-level support for server infrastructure, intricate network environments, cloud and hybrid cloud architectures, virtualization, and related technologies.
This role requires extensive expertise in Intune & JAMF, and Windows infrastructure, ensuring the effective delivery of these services to clients. Strong communication and customer service skills are essential for this client-facing position.
If you’re an energetic professional who seeks to work with a dynamic IT managed service provider, please submit your resume and cover letter to careers@kelsercorp.com .
Duties And Responsibilities
- Support Kelser customers with project delivery, server monitoring and administration and pre- sales engineering support
- Service delivery via excellent communication and customer service
- Server and cloud infrastructure architecture and design
- Attend and comprehend training
- Ability to achieve higher level certifications
- Stay current with emerging technologies and products
- Availability for off-hours or on-call assignments
- Other duties as determined by Kelser management
- Windows Server support, implementation, administration, and migrations
- AD administration and forest upgrades
- Configuration and management of large and complex environments using Group Policy
- PowerShell - systems administration and basic scripting
- Office 365 migrations, including tenant split/merge migrations
- Microsoft Entra hybrid identity management
- AWS, Azure, Hosted IaaS, PaaS offerings
- Workstation build automation
- Complex virtual environment support, implementation and administration
- Remote Desktop Services
- Autopilot device deployment, Intune MDM & JAMF Mac support
- Knowledge of network security concepts and tools
- Ability to triage and handle multiple, simultaneous workstreams
- Advanced storage and hyperconvergence experience a plus
- Demonstrated troubleshooting, problem solving, and analytical skills
- Project documentation (diagramming, written, etc.)
- Bachelor's Degree or equivalent in Computer Science, Engineering, or equivalent combination of education and experience.
- Quality of delivery of project delivery
- Quality of solution design
- Professional Development
- Internal and External Client Satisfaction
- Medical/Dental/Eye Care Insurance
- Flexible Paid Time Off
- Hybrid Schedule (3 days in office, 2 days remote)
- 401(k)
- Profit-Sharing
- Short Term/Long Term Disability Insurance
- Free Parking
- Life Insurance
- Paid Holidays
- Employee Purchase Program
- Free Coffee
- Personal and Professional Development
- Collaborative Workspace/Remote Capabilities
The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience.
We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement. The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.
Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.
The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.
Kelser Corporation is an equal opportunity employer.