Onboarding Specialist

Title: Integrations Onboarding Specialist – Merchant Experience

Contract Duration: January 31, 2026

Contract Type: Temporary Agency Worker, Full-time

Pay Rate: $23,81/hour

Start Date: Asap

Location: Tempe, AZ (Hybrid; remote acceptable, local candidates required in office Thursdays; Fingerprinting Required)

Visa Sponsorship: Not provided

Executive Summary

An established technology-driven organization is seeking an Integrations Onboarding Specialist for a hybrid contract assignment in Tempe, AZ. This specialist will facilitate platform integrations for partners and merchants, providing top-tier onboarding service and technical support for POS and inventory feed systems. The position requires strong problem-solving skills, technical acumen, and experience driving process automation and operational efficiency in fast-paced, collaborative environments.

Key Responsibilities

• Deliver high-quality onboarding experiences for merchants, empowering their business growth through seamless integrations
• Perform technical deep-dives and troubleshoot merchant issues, recommending creative and sustainable solutions
• Collaborate cross-functionally with operations, product, sales, and engineering teams to pilot and improve new onboarding tools and processes
• Identify and automate operational workflows to optimize merchant outcomes
• Contribute to team projects, process improvements, and operational success aligned with company goals
• Adhere to established collaboration, communication, and availability norms, including weekly meetings, training sessions, and participation in team-building activities
• Flexibility to choose core shifts (7am–3pm, 8am–4pm, or 9am–5pm MST), with PM-only shifts available after 90 days

Skills & Qualifications

• Minimum 2 years’ experience with AI tools, SQL, Google Sheets analytics, MODE, and SFDC reporting
• Deep understanding of POS systems and technical integrations
• Proven success in process automation and driving operational improvements
• Strong diagnostic, problem-solving, and creative solution development skills
• Attention to detail and comfort with ambiguity
• Excellent time management, ownership, and project delivery skills
• Exceptional teamwork, communication, and collaboration in cross-functional settings

Nice to Have

• Experience in merchant onboarding and technical customer success
• Background in process automation for SaaS, tech, or retail systems
• Participation in collaborative team environments fostering trust and growth

Benefits

When it comes to working, we want to help take some of life’s pressures off - where we can. So, Kelly employees get access to great benefits, perks, and discounts.

· EnrollVB Program

► Teledoc ► Supplemental Medical ► Min. Essential Coverage

► Dental ► Vision ► Legal & Financial

► Accident ► Short Term Disability ► Critical illness

► Term Life ► Whole Life

· Access 2 Wellness - lower medication costs

· Kelly’s Life Advisor Wellness Program - access to counselors to assist with a wide range of issues, including Life Coaching sessions

· Retirement Savings

· Direct Deposit. Weekly pay

· Free skills enhancement and training with More than 6,000 courses and 55,000 eBooks and publications are available

· Employee Discounts/Perk Spot - Thousands of popular retailers and service providers, you can obtain discounts for almost anything you can buy

· Holiday and Service plans where applicable