What are the responsibilities and job description for the Technical Support Specialist position at KellyMitchell Group?
Job Summary:
Our client is seeking a Technical Support Specialist to join their team! This position is located in Wilmington, Delaware.
Duties:
- Provide support for a fast-growing group of team members in multiple divisions
- Provide laptop support for Windows PC’s, Macs, and Mobile Devices
- Provide top notch customer focused support
- Engaged in cross-train efforts amongst peers where applicable
- Contribute to site level operational readiness, process improvements
- Collaborate with site lead, acting as back-up when delegated to
- Collaborate with immediate peers
- Assist the Service Desk by actively taking/resolving intake calls
Desired Skills/Experience:
- High School Diploma, GED, or equivalent certification
- 3 years of experience in remote administration and end user support
- 3 years of experience with Windows 10 or earlier operating systems
- 3 years of experience with ticketing and traffic reporting tools
- 1 years of experience with Google suite applications
- 1 years of experience with macOS
- Excellent written and verbal communication skills
Benefits:
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
The approximate pay range for this position is between $15.00 and $22.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Salary : $15 - $22