What are the responsibilities and job description for the Technical Business Analyst position at KellyMitchell Group?
Job Summary
Our client is seeking a Technical Business Analyst to join their onsite team! The team is modernizing the customer experience using automated self-service across Conversational IVR and IVA platforms. This role supports large-scale integration and merger initiatives, focused on unifying customer journeys to deliver a seamless and scalable experience across multiple platforms.
Core Responsibilities
Pay Range: The approximate pay range for this position is between $85,000 and $100,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Our client is seeking a Technical Business Analyst to join their onsite team! The team is modernizing the customer experience using automated self-service across Conversational IVR and IVA platforms. This role supports large-scale integration and merger initiatives, focused on unifying customer journeys to deliver a seamless and scalable experience across multiple platforms.
Core Responsibilities
- Reviews, analyzes, and evaluates information technology systems operations
- Determines user needs and requirements and recommends ways to improve systems
- Serves as a primary point of contact between users and engineering/development staff
- Identifies, documents, reports, and tracks system issues
- Supports the process of translating business needs into formal technical requirement deliverables
- 5 years as a Business Analyst, Technical BA, or Product Analyst working specifically on Digital IVR and IVA platforms
- Experience in CX journey analysis, gap assessment, and business requirements definition
- Strong SQL skills with exposure to Large Language Models (LLMs) and advanced automation technologies
- Proven experience designing or supporting conversational IVR/IVA solutions
- Location: Stamford, CT
- Onsite
Pay Range: The approximate pay range for this position is between $85,000 and $100,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered
About KellyMitchell
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Salary : $85,000 - $100,000