Senior ServiceNow Engineer

Job Summary

Our client, a leading energy & utilities provider, is seeking a Senior ServiceNow Engineer to support a high-impact enterprise transformation initiative focused on rebuilding a ServiceNow environment from the ground up. This is a unique opportunity to help design and implement a new greenfield instance following ServiceNow best practices while reducing technical debt and improving long-term platform scalability.

This is a contract position through the end of 2026, with strong likelihood of extension as part of an 18-month initiative. The role is hybrid, requiring 3 days onsite per week in St. Louis, MO. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Lead ServiceNow module workstreams from design through deployment
• Configure, test, validate, and deploy ServiceNow platform enhancements
• Partner with Business Analysts and Engineers to rebuild and improve platform modules
• Support a greenfield ServiceNow implementation using out-of-the-box best practices
• Help reduce technical debt and improve platform scalability and maintainability
• Participate in daily standups, project meetings, testing, releases, and deployments
• Provide technical guidance, troubleshoot roadblocks, and mentor junior engineers

Required Skills/Experience (Must-Haves)

• 7 years of ServiceNow experience (minimum)
• Senior or Lead-level ServiceNow engineering experience
• Strong ServiceNow platform configuration and implementation experience
• Experience supporting ServiceNow module redesign, rebuild, or implementation work
• Strong communication and collaboration skills
• Excellent time management and attention to detail
• Ability to provide technical guidance and help remove engineering roadblocks

Preferred Skills/Experience (Nice-to-Haves)

• Greenfield ServiceNow implementation experience
• Common Service Data Model (CSDM) experience
• ServiceNow integrations experience
• Experience with ITSM, Discovery, Business Continuity, Strategic Portfolio Management, GRC/IRM, or Collaborative Work Management
• Experience implementing out-of-the-box ServiceNow best practices
• Experience mentoring or supporting junior ServiceNow engineers

Key Competencies & Behaviors

• Technical leadership
• Strong ownership and accountability
• Cross-functional collaboration
• Clear communication
• Problem-solving and attention to detail

Work Environment

• Location: St. Louis, MO
• Hybrid: 3 days onsite per week, flexible onsite days
• Schedule: Core business hours, flexible start between 7:00 AM and 9:00 AM

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $75.00 and $82.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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