Desktop Systems Specialist

Job Summary

Our client, a leading global technology company, is seeking a Desktop Systems Specialist II to join their Corporate IT End User Services team. This is a 3-month contract with the possibility of extension located onsite in Bellevue, WA, supporting employees across a global enterprise environment. In this role, you will provide Tier 2 desktop support, assist with endpoint management, collaborate on IT initiatives, and help deliver an exceptional end-user experience.

This is an onsite position located in Bellevue, Washington. This is a 3 month contract position with possibility of extension. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

• Provide Tier 2 desktop support for Windows, macOS, mobile devices, peripherals, and enterprise hardware
• Troubleshoot hardware, software, networking, and account-related issues while meeting established SLAs
• Configure, deploy, image, provision, and maintain laptops, desktops, and mobile devices
• Support Microsoft 365, Google Workspace, Zoom, Slack, Okta, and Active Directory environments
• Administer endpoint management solutions including Microsoft Intune and Jamf
• Conduct employee onboarding and offboarding, including hardware deployment, account provisioning, and access management
• Create technical documentation, knowledge base articles, and support IT projects focused on process improvements and enterprise technology rollouts

Required Skills/Experience (Must-Haves)

• 4 years of Tier 2 desktop or end-user support experience within an enterprise environment
• Strong experience supporting both Windows and macOS devices
• Hands-on experience with Microsoft Intune and/or Jamf for endpoint management
• Experience with Active Directory, Microsoft Entra ID, and/or Okta for identity and access management
• Experience using an ITSM platform such as Freshservice, ServiceNow, or Jira Service Management
• Experience supporting Microsoft 365, Google Workspace, Zoom, and Slack
• Strong troubleshooting skills across hardware, software, networking, and mobile devices

Preferred Skills/Experience (Nice-to-Haves)

• Associate's degree in Information Technology or equivalent professional experience
• Experience working in a SaaS or technology-focused organization
• Knowledge of DNS, DHCP, VPN, TCP/IP, and basic networking concepts
• Experience supporting conference room technology, AV equipment, or collaboration platforms
• Experience participating in enterprise hardware refreshes or technology deployment projects
• ITIL Foundation certification or equivalent ITSM knowledge
• Experience leveraging AI tools to improve technical support or workflow automation

Key Competencies & Behaviors

• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced enterprise environment
• Excellent troubleshooting and analytical thinking
• Collaborative mindset with the ability to work across global IT teams
• Strong documentation and knowledge-sharing skills

Work Environment

• Location: Bellevue, WA
• Work Arrangement: Onsite, Monday–Friday

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $18.00 and $26.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure

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