Billing Analyst

Job Summary

Our client is seeking a Billing Analyst to join their team! This role supports mobile billing design, configuration, and analysis within a complex, fast-paced telecom environment. The position focuses on implementing and maintaining mobile offers, pricing structures, and catalog configurations across multiple billing and product systems. The analyst will work closely with cross-functional teams to support marketing offers, product enhancements, inventory alignment, and issue resolution related to mobile billing and pricing.

This is an entry-level opportunity ideal for recent graduates or early-career professionals who are eager to build deep expertise in mobile billing systems, product catalogs, and telecom operations.

Core Responsibilities

• Configure and maintain product and pricing data across multiple catalog and billing systems (approx. 40%)
• Perform data analysis, validation, and reconciliation to ensure accuracy of offers, pricing, and system configurations (approx. 30%)
• Support testing, grooming sessions, and implementation of new features, enhancements, and system updates (approx. 20%)
• Create and maintain documentation, process guides, and training materials (approx. 10%)
• Participate in daily technical and cross-functional meetings with teams including Product, Marketing, Finance, Operations, and external billing vendors
• Assist in troubleshooting and resolving configuration and billing-related issues
• Support ongoing system performance improvements through analysis and reporting

Required Skills/Experience (Must-Haves)

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
• 0 years of professional experience (recent graduates encouraged to apply)
• Proficiency in SQL for reporting, querying, and data validation
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively in team-based and paired work environments

Preferred Skills/Experience (Nice-to-Haves)

• Experience with Amdocs billing systems or similar telecom billing platforms
• Exposure to telecom, billing systems, or product catalog environments
• Familiarity with pricing, offers, or subscription-based business models
• Experience working with cross-functional teams in a technical or operational setting

Work Environment

• Location: Charlotte, NC

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $30.00 and $36.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure

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