Atlassian Cloud Administrator

Job Summary

Our client is seeking an experienced Atlassian Administrator to support Atlassian Cloud Platforms with over 46 installed plugins/applications. Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications. The Atlassian Administrator will be working under the technical direction of the Agile & Collaboration Tools Team.

Core Responsibilities

• Software Engineering, on the Agile & Collaboration Tools Team
• Create, manage, and support all administrative functions associated with the Atlassian product suite
• Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
• Support all teams across the organization that use Jira instance to manage their work
• Support and resolve issues as they arise with Jira Projects and Confluence Spaces
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs.
• Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
• Serve as subject matter expert for Atlassian products
• Research Atlassian products including their upcoming features/releases which can be used for continuous improvements
• Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality
• Install, manage, and administer Jira and Confluence plugins/applications
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Investigate and perform advanced troubleshooting for reported issues in Atlassian products
• Manage escalations with Atlassian support or third-party support, as required
• Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams
• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
• Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades
• Work with Product Manager to document and publish user guides (training material) and best practices
• Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
• Refine current Jira processes to be more streamlined and uniform for teams
• Execute Production deployments during non-business hours

Required Skills/Experience (Must-Haves)

• 5 years of relevant job experience in a large (8,000 users) Atlassian Cloud implementation
• Hands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environments
• Proficient in Confluence space administration
• Deep expertise in Jira workflow administration and JQL skills
• Jira Advanced Roadmap experience is a plus
• Process governance experience or strong automation workflow knowledge
• Working knowledge and coding/scripting experience using Python or Groovy
• Experience with REST API and JSON
• Proven track record with Atlassian plugin installations and upgrades

Work Environment

• Location: Orlando, FL; Anaheim, CA; Seattle, WA; Glendale, CA

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $75.00 and $85.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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