What are the responsibilities and job description for the Application Support Analyst position at KellyMitchell Group?
Job Summary
Our client is seeking an Application Support Analyst to join their team!
Core Responsibilities
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Our client is seeking an Application Support Analyst to join their team!
Core Responsibilities
- Provide basic technical and administrative service/support for client IT needs. Service channels include Phone, Web and Chat
- Assist clients with service request fulfillment, technical problems and information technology issues involving desktops, laptops, network, wireless device or other various technological problems.
- Provide timely resolution of problems or escalation on behalf of client to appropriate technical staff
- Support and maintain positive face-to-face IT relationships with clients
- Specific roles and areas of responsibilities will vary in the assigned area of expertise
- 1 year of experience in IT computer field support or face to face customer support
- Specialized areas of expertise: Network, Wireless, Enterprise Applications, Specialized Applications and Tier 2 Desktop Application support
- Experience with a variety of equipment (Dell desktops and laptops, ruggedized field laptops, various PC peripherals, MFDs, iPhones and tablets)
- Tier I Experience
- Associate's or Bachelor's degree in Computer Science, Management Information Systems or comparable quantitative field or equivalent related work experience
- Excellent oral and written communication skills
- Customer Focus
- Problem Solving
- Accountability
- Location: Oakland, CA
- Schedule: On site Monday through Friday from 7:30am - 4:30pm with an hour lunch
- Pay Range: The approximate pay range for this position is between $25.00 and $33.00 without PTO. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
Marketing Disclosure
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy
Salary : $25 - $33