What are the responsibilities and job description for the Senior IT Business Relationship Manager (ERP Support) position at Kelly?
Location: Fort Worth, TX (Hybrid: 3 days onsite / 2 days remote)
Contract: 12–14 months
The Opportunity
We’re hiring a Senior IT Business Relationship Manager to support a critical ERP environment and large-scale internal initiatives. This role sits at the intersection of business and IT, ensuring seamless operations across Supply Chain, Finance, and Operations in a fast-paced, high-volume environment.
You’ll act as a trusted advisor and liaison between stakeholders and technical teams, driving system stability, process improvements, and successful project delivery.
Key Responsibilities
- Business-IT Liaison: Translate business needs into technical requirements across global teams (U.S., Europe, India)
- ERP Support: Maintain and support Oracle Cloud ERP (Fusion) to ensure system health and data integrity
- Incident Management: Lead triage, document impacts, and perform root cause analysis (RCA)
- Process Improvement: Identify gaps in Supply Chain processes (O2C, P2P, inventory, logistics) and recommend enhancements
- Change Management: Support testing, validation (DEV/TEST/PROD), and release readiness
- Vendor Coordination: Partner with third-party providers to ensure service delivery and SLAs
Required Experience
- 10–15 years in IT Business Analysis, ERP Support, or Business Relationship Management
- Strong functional experience with Oracle Cloud ERP (Fusion) (SAP also considered with strong background)
- Proven ability to operate in high-pressure, mission-critical environments
- Excellent communication skills bridging business and technical teams
- Experience managing competing priorities in dynamic environments
Preferred Skills
- Consumer Packaged Goods (CPG) industry experience (high-volume environments like P&G, PepsiCo, etc.)
- Integration knowledge (APIs, Boomi, OIC)
- EDI experience (orders, invoicing, banking)
- Experience working with global, distributed teams
- Familiarity with Agile environments
Why This Role?
- High-impact, visible role supporting critical business operations
- Opportunity to work on large-scale ERP initiatives and datacenter-related efforts
- Collaborative, global environment with strong technical teams
Salary : $75 - $84