Pharmaceutical Customer Service Representative

Customer Support Representative I

Location: Edison, NJ 08837

Payrate: $50,000

Position Overview

The Customer Support Representative I is responsible for providing outstanding service to clients including healthcare providers, pharmacies, and hospitals. This role manages customer orders, resolves issues, and maintains strong client relationships. The position collaborates closely with sales, logistics, warehouse, and finance teams to ensure timely and accurate order fulfillment, while upholding regulatory and compliance standards.

Key Responsibilities

• Receive, process, and follow up on customer orders via phone, email, and online platforms.
• Coordinate with warehouse and logistics teams to ensure accurate and timely delivery of orders.
• Provide prompt, professional responses to inquiries regarding product availability, pricing, order status, shipping, and returns.
• Handle escalated concerns or complaints to ensure customer satisfaction and protect company interests.
• Maintain accurate, up-to-date customer records in ERP/CRM systems (SAP experience preferred).
• Ensure compliance with internal SOPs and pharmaceutical industry regulations.
• Partner with sales, finance, and supply chain teams to resolve discrepancies and communicate order trends or potential issues.
• Assist with product launches, promotional campaigns, and onboarding new customers as required.
• Prepare and analyze customer service reports, tracking key metrics and recommending workflow improvements.
  
  

Qualifications

• 1–3 years of customer service experience, preferably in pharmaceutical, healthcare, or distribution industries
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Proficiency with ERP/CRM systems (SAP experience a plus)
• Strong skills in Microsoft Office (Excel, Word, Outlook)
• Knowledge of pharmaceutical distribution practices and compliance regulations preferred
• Excellent verbal and written communication skills
• Exceptional organizational skills and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Problem-solving mindset and customer-first attitude
• Team-oriented and committed to continuous improvement
  
  

Working Conditions

• Office-based, with potential for hybrid flexibility as applicable
• Standard business hours with occasional overtime to support customer and business needs
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.