Payment Risk & Chargeback Analyst

📍 Draper, UT (Hybrid)

📅 6-Month Contract

We're looking for a Payment Risk & Chargeback Analyst to join a fast-paced Payments & Risk Operations team. This role is ideal for someone with experience in chargebacks, payment card disputes, and risk operations who enjoys investigating complex payment issues, working with customers, and ensuring timely dispute resolution.

Responsibilities

• Process incoming merchant disputes by reviewing transactions, conducting research, and preparing representment documentation.
• Investigate and process outgoing issuing chargebacks, including gathering supporting documentation and submitting disputes to payment processors.
• Perform chargeback reconciliation and maintain accurate dispute status updates.
• Communicate with customers via phone and email to obtain required documentation and resolve payment-related issues.
• Ensure all dispute milestones and deadlines are met.
• Maintain accurate records and perform data entry related to chargebacks and disputes.
• Analyze transaction data to identify and resolve payment exceptions.

Required Qualifications

• 2 years of experience in payment card chargebacks, dispute resolution, or payment risk operations.
• 2 years of customer service experience.
• Strong analytical, investigative, and problem-solving skills.
• Experience researching and resolving payment or transaction issues with minimal supervision.
• Proficiency in Microsoft Excel and other reporting tools.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to make sound decisions in a fast-paced environment.

What We're Looking For

• Fast learner with strong technical aptitude.
• Self-starter who can work independently.
• Reliable team player with a positive attitude.
• Excellent organizational and time management skills.
• Ability to thrive in a fast-paced, deadline-driven environment.