Patient Support Coordinator

Job Title: Support Coordinator I

Location: Newport Beach, CA 92663

Work Arrangement: Onsite

Work Hours: 8:30 am – 5:00 pm

Pay Rate: $23.00/hour

Education Requirements: High School diploma or equivalent required; BA preferred

Job Summary

The Support Coordinator I provides frontline clerical and administrative support to clinic operations, ensuring a smooth and efficient patient experience. This role acts as a liaison between patients, caregivers, and clinical staff, managing scheduling, records, and other vital communications in a fast-paced environment.

Key Responsibilities

Clerical / Administrative

• Accurately enter data into computer systems, and maintain records in compliance with department protocols.
• Coordinate and schedule patient evaluations, appointments, labs, diagnostic testing, and referrals.
• Provide medical records to care team, verify insurance, and obtain authorizations for visits/procedures.
• Anticipate schedule needs to optimize workflow and enhance patient care, including sending medical necessity letters.
• Support billing processes through filing and gathering supporting documentation.
• Answer phones, manage emails, and respond to voicemails within established timelines.
  
  

Patient Service:

• Deliver outstanding service by proactively greeting and assisting patients and families with compassion and professionalism.
• Serve as primary contact for patient and caregiver inquiries about appointments, paperwork, and care navigation.
• Collect and validate insurance and funding documentation, and provide accurate patient liability estimates.
• Communicate effectively with patients, caregivers, and staff—ensuring all relevant parties receive timely updates and required information.
• Maintain strict confidentiality in compliance with privacy policies.
  
  

Teamwork & Collaboration:

• Foster open, professional communication across teams, and serve as department liaison with other hospital and physician staff.
• Adapt to departmental needs, providing coverage for colleagues during absences.
• Remain informed about departmental and organizational changes, contributing to a positive work environment.
  
  

Additional Duties:

• Assist Clinic Manager with quality assurance, patient flow monitoring, data collection, and special projects.
• Participate in audits, quality assurance, and process improvement initiatives.
• Perform other duties as assigned.
  
  

Qualifications & Skills

• Outstanding interpersonal and customer service skills, in-person and by phone.
• Excellent verbal and written communication.
• Strong organizational skills; detail-oriented with the ability to manage multiple tasks.
• Proficiency in computer systems, Microsoft Office, and relevant department software.
• Ability to adapt to change, take initiative, and work both independently and collaboratively.
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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