Patient Shipping Specialist

We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a PSS (Patient Support Specialist) to work at a leading organization in Raleigh, NC. This opportunity could be the one you’ve been looking for.

Salary/Pay Rate/Compensation

$23.50/hr

Shift

Shift: Shift between 8am–8pm EST

What You’ll Do

• Conduct initial and refill outreach calls to patients, providing education, status updates, and ongoing support throughout their therapy journey.
• Complete shipment setup and coordination using pharmacy dispensing systems and online shipment portals Enroll patients into safe return programs and ensure all required documentation is completed accurately
• Maintain detailed call notes and activity documentation across multiple systems, following program and compliance standard
• Serve as a key point of contact for patients, healthcare provider offices, and field teams, providing concierge?level service
• Communicate progress and resolve questions related to referrals, shipments, and patient services
• Escalate issues appropriately and partner closely with internal operational teams
• Demonstrate a strong compliance mindset, including patient privacy, regulatory requirements, and adverse event reporting
  
  

What We’re Looking For

• High school diploma required
• Minimum 4 years of experience in a pharmacy or healthcare setting
• Minimum 4 years of experience in a case management or call?center environment
• Strong verbal and written communication skills with a patient?first approach
• Proven ability to manage multiple priorities while delivering high?quality customer service
• Experience building positive working relationships with patients, providers, and internal teams
• Proficiency in Microsoft Excel, Outlook, and Word
  
  

Preferred Qualifications

• Undergraduate degree
• Bilingual Spanish (speaking and writing)
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.